Customer Relationship Manager

2 days ago


Fatih, Istanbul, Turkey IQVIA Argentina Full time

About IQVIA Argentina

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. Our mission is to create intelligent connections to accelerate the development and commercialization of innovative medical treatments.

As a Client Services Representative at IQVIA Argentina, you will be part of a dynamic team that values collaboration, creativity, and continuous learning. Your role will involve building relationships with clients, ensuring quality deliverables, and driving value through effective communication and problem-solving skills.

Your Key Responsibilities:

  • Client Relationship Management: Establish and maintain effective business relationships with clients, acting as their day-to-day contact.
  • Quality Assurance: Verify that product deliverables meet customer specifications, including timeliness and quality.
  • Value Creation: Partner with account managers and clients to maximize the usage of IQVIA deliverables and identify new revenue opportunities.
  • Communication: Maintain internal communications with sales and client service support teams.
  • Performance Monitoring: Ensure client obligations are met and service agreements are upheld.
  • Insight Generation: Research and analyze client needs, requiring an in-depth understanding of their business line and market.
  • Training and Representation: Conduct training sessions for clients and employees and represent IQVIA at client sites and external projects.

What We're Looking For:

  • Educational Background: Bachelor's Degree in relevant sciences (Math, Pharmacy, Statistics, Engineering, Business Administration).
  • Experience: +5 years of experience in a similar role.
  • Industry Knowledge: Familiarity with IQVIA products and the pharmaceutical industry is preferred.
  • Technical Skills: Proficiency in Microsoft Office, SQL, Access, and Salesforce (preferred).
  • Communication Skills: Strong written and oral communication abilities.
  • Service Excellence: Experience in delivering exceptional customer service and satisfaction.
  • Project Management: Demonstrated analytical and project management skills.
  • Customer Service: Strong ability to develop and maintain relationships in a diverse business environment.
  • Flexibility: Willingness to travel to client sites and IQVIA offices as needed.


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