User Insights Analyst and Support Specialist

2 days ago


Fatih, Istanbul, Turkey Dream Games Full time

We are looking for a highly motivated and detail-oriented individual to join our team as a User Insights Analyst and Support Specialist. As a key member of our customer support team, you will be responsible for analyzing customer feedback and complaints to identify trends and areas for improvement.

Your primary responsibilities will include tracking and resolving customer complaints and issues via email and chat, collaborating with product and engineering teams to enhance user experience, developing and maintaining knowledge of game-related products and services, and analyzing customer feedback to identify trends and areas for improvement.

Key Requirements:
  • Strong analytical and problem-solving skills
  • Ability to work collaboratively with cross-functional teams
  • Proficiency in MS Excel
  • Fluency in English, especially in writing
Why Join Our Team?
  • A dynamic and fast-paced work environment
  • Opportunities for professional growth and development
  • A competitive compensation package


  • Fatih, Istanbul, Turkey Dream Games Full time

    Role DescriptionAs a Senior Customer Support Specialist at Dream Games, you will spearhead initiatives to enhance our customers' overall experience. Your input will shape the way we interact with our users and influence business outcomes.Main Duties:Address customer concerns via email and chat, applying analytical thinking to spot trends.Promote...

  • User Insight Expert

    2 days ago


    Fatih, Istanbul, Turkey Spyke Games Full time

    Welcome to Spyke GamesWe're a passionate team of gamers and tech enthusiasts dedicated to crafting unforgettable mobile experiences. With a decade of experience launching and growing successful gaming businesses, we're poised to revolutionize the industry.As a User Insight Expert, you'll play a pivotal role in shaping our customer experiences. You'll...


  • Fatih, Istanbul, Turkey Vertigo Games Full time

    At Vertigo Games, we strive to create immersive gaming experiences that captivate millions of players worldwide.About the RoleWe are seeking a talented Data Analyst to join our team in Istanbul and contribute to the development of our games.The successful candidate will be responsible for examining user engagement patterns and purchase characteristics to...


  • Fatih, Istanbul, Turkey Scorpapp Full time

    We're looking for a skilled Marketing Insights Specialist to join our team at Scorpapp, where you'll be working on large-scale systems serving millions of daily active users.In this role, you'll work closely with our Product Management, Performance Marketing, and Creative Marketing teams to develop insights-driven solutions for optimizing user acquisition...


  • Fatih, Istanbul, Turkey CoinTR Full time

    About the RoleCoinTR is seeking a skilled User Acquisition & CRO Specialist to drive user growth and optimize the user journey across both organic and marketing channel-driven strategies. The successful candidate will develop and execute holistic user acquisition strategies, optimize the onboarding funnel, and design programs to acquire and retain engaged...


  • Fatih, Istanbul, Turkey Tbwa ChiatDay Inc Full time

    About Tbwa Chiat/Day Inc.We are a global leader in interactive entertainment with a mission to connect the world through games. As a subsidiary of Take-Two Interactive Software, Inc., we operate with massive global reach in more than 175 countries and regions.About the JobWe're seeking a skilled professional to fill the position of User Acquisition...


  • Fatih, Istanbul, Turkey Mattel Full time

    Company OverviewMattel is a leading global toy company that creates innovative products and experiences for children. Our portfolio of iconic brands includes Barbie, Hot Wheels, Fisher-Price, American Girl, Thomas & Friends, UNO, and MEGA.We engage consumers through our brands and intellectual properties, driving growth and success in the toy industry.Job...

  • Data Analyst

    4 days ago


    Fatih, Istanbul, Turkey Vertigo Games Full time

    We create amazing games, positioned in the top rankings of both iOS & Android, that are played & loved by over 100 million fans all over the world.We are looking for a Data Analyst to work onsite at our office in Istanbul.Join us and take the opportunity to impact millions of playersWHAT YOU WILL DOExamine user engagement patterns and purchase...


  • Fatih, Istanbul, Turkey Dream Games Full time

    We are looking for a Customer Support Specialist who will support designing end-to-end customer experience and relevant teams according to user insights.At Dream Games, all team members have a genuine chance to contribute to the final product and have an impact on the company. If you want to be a team member of a fast-growing company, you might be the person...


  • Fatih, Istanbul, Turkey Eti Full time

    About UsEti is a global company that turns dreams into reality. We offer opportunities for your competencies to grow and pursue your career.Main Aim of This Position:We're seeking a talented Data Analyst to drive our business strategies through powerful data interpretation and visualization.Key Responsibilities:Analyze and interpret diverse data sources to...


  • Fatih, Istanbul, Turkey Spyke Games Full time

    About Spyke GamesWe are a leading mobile gaming company founded by gaming veterans who have built and scaled massive gaming businesses for the past decade.We want to build the next generation of mobile game franchises to be played by millions of people around the globe for years. We are bringing together the smartest, the most talented and 'fun to work with'...


  • Fatih, Istanbul, Turkey CoinTR Full time

    Senior User Acquisition & CRO SpecialistCoinTR is a leading cryptocurrency exchange platform, empowering users to buy, sell, and manage digital assets with ease and security. As a Senior User Acquisition & CRO (Growth) Specialist, you will be responsible for driving user growth and optimizing the entire user journey—from acquisition to retention—across...


  • Fatih, Istanbul, Turkey Dream Games Full time

    We are looking for a Senior Customer Support Specialist who will support designing end-to-end customer experience and relevant teams according to user insights.At Dream Games, all team members have a genuine chance to contribute to the final product and have an impact on the company. If you want to be a team member of a fast-growing company, you might be the...


  • Fatih, Istanbul, Turkey TikTok Full time

    Market Insights and Engagement Specialist Job SummaryWe are seeking a highly skilled Market Insights and Engagement Specialist to join our team in Turkey. In this role, you will be responsible for providing relevant market insights to inform program adaptation, as well as delivering actionable insights to Regional and Central teams.The ideal candidate will...


  • Fatih, Istanbul, Turkey Stryker Corporation Full time

    Job OverviewStryker Corporation is seeking a skilled professional to join our team as a Senior Data Analyst. This role will play a crucial part in analyzing data from multiple sources to identify trends and insights related to customer service and Procare service contract process.


  • Fatih, Istanbul, Turkey Vertigo Games Full time

    Vertigo Games is dedicated to pushing the boundaries of mobile gaming.About This OpportunityWe are looking for a skilled Data Analyst to work closely with our cross-functional teams and provide data-driven insights that drive business growth.The ideal candidate will have experience in analyzing user data and identifying areas for improvement.Responsibilities...


  • Fatih, Istanbul, Turkey Mercedesbenzturk Full time

    Motivated professionals who thrive in a fast-paced environment with a passion for finance and analysis are encouraged to apply for this exciting opportunity at Mercedes-Benz Türk.We are seeking a Senior Financial Analyst to join our Sales Controlling team, where you will be responsible for providing financial insights and analysis to support business...


  • Fatih, Istanbul, Turkey ZEISS Medical Technology Full time

    We are seeking an experienced data analyst to join our team at ZEISS Medical Technology.About the RoleThis role will involve working closely with business stakeholders to understand data requirements and objectives.Main Responsibilities:Analyzing complex data sets to extract valuable insights and inform business decisions.Developing and implementing data...

  • Business Analyst

    4 days ago


    Fatih, Istanbul, Turkey Wide and Wise Full time

    We are searching for a highly skilled individual to join our partner's team as a Business Analyst. This is a unique opportunity to use your technical prowess to shape the future of retail technology. If you are keen to make a substantial impact and possess the qualifications we seek, we are excited to connect with youGeneral Qualifications:Graduated from...


  • Fatih, Istanbul, Turkey Mattel Full time

    About the JobThis role offers an exciting opportunity to join our Sales team and contribute to the success of Mattel Turkey. As a Sales Analyst, you will be responsible for analyzing sales data, identifying trends, and providing insights to support business decisions.Key responsibilities include:Analyzing sales data to identify trends and areas for...