Travel Industry Support Specialist

4 days ago


Fatih, Istanbul, Turkey RateHawk Full time

At RateHawk, we're on a mission to revolutionize the travel industry with innovative technology and exceptional customer service.

About Our Company

We're a global travel-tech company with a talented team of experts passionate about making travel easier and more enjoyable. If you're a motivated individual with a passion for helping others, we'd love to hear from you.

Job Description:

  • Provide high-quality customer support via calls and emails for our international clients and partners;
  • Assist clients and partners with existing reservations and answer questions prior to booking;
  • Distribute requests among departments and teams;
  • Log activity in CRM.

Requirements:

  • English Proficiency: Upper Intermediate level (both spoken and written).
  • Soft Skills: Kindness, empathy, stress-resistance, politeness, and responsibility.
  • Quick Learner: Ability to learn quickly and stay results-focused.
  • Tech Requirements: A functioning computer and microphone.

What We Offer:

  • Remote Work: Enjoy the flexibility of working from home;
  • Great Team: Join a young and active team of super specialists;
  • Convenient Schedule: 5/2 (Monday-Friday) from 11 a.m. to 20 p.m. (GMT+3) or 2/2 from 9 a.m. to 21 p.m. (GMT+3);
  • Competitive Salary: Earn a base salary of EUR + up to EUR in bonus KPI;
  • Challenging Tasks: Tackle interesting and ambitious tasks that will elevate your professional skills;
  • Continuous Learning: Access to seminars, trainings, and conferences. We'll even help you get to any conference you want to attend;
  • Perks: Enjoy corporate discounts on hotels and other services.


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