Support Engineer
4 days ago
About Us
At Insider, we're revolutionizing the way companies interact with their customers through our cutting-edge AI native platform. Our platform offers marketers a single platform to deliver unique experiences per person, drive profitable growth, and unleash peak productivity and efficiency.
We've made significant strides in recent years, including being named a leader in The Forrester Wave for Cross-Channel Campaign Management 2021, and Leader in the IDC MarketScape: Worldwide Omnichannel Marketing Platforms for B2C Enterprises 2023 Assessment. Our team is committed to scaling its impact into our communities across 27+ countries, spearheading transformative projects in areas such as health, education, farming, animal rights, and increasing the proportional representation of women in STEM careers.
As a Technical Support Specialist at Insider, you will:
- Be a key member of our Customer Success Team, working closely with partners to ensure seamless technical relationships.
- Develop exceptional communication and problem-solving skills, troubleshooting technical issues and finding creative solutions for our partners.
- Collaborate with our Customer Success Managers to prioritize and resolve technical issues, providing timely responses and follow-ups.
- Play a critical role in building innovative products, advocating for partners and sharing their feedback with our Product team.
- Meet critical SLAs, ensuring prompt response times and resolution rates.
We want you to join us if you:
- Have a degree in Business, Marketing, Engineering, or related fields.
- Have experience supporting technical products, preferably in SaaS.
- Are fluent in written and verbal English.
- Have a strong sense of responsibility and accountability.
- Are a natural problem solver with a positive attitude and love for helping others.
- Have good debugging/troubleshooting skills.
- Know Javascript or other programming languages (a plus).
While we are pushing boundaries, we are offering you:
- An opportunity to work in a dynamic, international, and inclusive environment.
- 'Tech Talks' with influential figures from the software world.
- To be part of an industry that's transforming customer experiences.
- Access to numerous hard and soft skills training to help you grow professionally.
- Access to thousands of online courses taught by industry experts on LinkedIn Learning.
- A chance to share your skills through training sessions and workshops.
- Inclusive Private Health Insurance.
- Smart Work Model benefits to support food and bill expenses.
- Fun team activities.
- No Dress Code
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