Product Expert for Technical Support

2 days ago


Fatih, Istanbul, Turkey Insider Full time

Are you passionate about delivering exceptional customer experiences? Do you want to join a dynamic team that's shaping the future of customer interactions?

About Insider

We're a B2B SaaS company that connects data across channels, predicts future behavior with AI, and individualizes experiences from a single platform. Our platform is used by 1200+ brands from high-growth startups to Fortune 500 companies.

Job Description
  • As a Technical Support Engineer, you'll be part of our Operational Excellence Team, supporting partners using our products and services.
  • You'll work closely with our Product Team to decrease customization efforts and optimize technical and service support processes.
Requirements
  • Bachelor's Degree in software development related fields (Computer Engineering, Computer Science, Programming, MIS, etc.).
  • Experience in supporting a software product, ideally in SaaS or with Software Development teams.
  • Fluency in written and verbal English and Turkish.
  • High sense of responsibility and accountability, ability to provide timely responses and follow up systematically.


  • Fatih, Istanbul, Turkey ZF Group Full time

    About the Team:We are expanding our technical support team at ZF Group, seeking a highly skilled Automotive Technical Support Expert to join us in Istanbul. The successful candidate will be part of our Aftermarket Division, responsible for providing comprehensive technical support to customers.Key Responsibilities:


  • Fatih, Istanbul, Turkey ZF Group Full time

    About ZF GroupWe are a global leader in the automotive industry, providing innovative solutions for mobility and transportation. Our team is expanding to include a Customer Technical Support Specialist in Istanbul, Turkey.This role is part of our Aftermarket division, responsible for managing customer technical requests, claims, and questions. As a key...


  • Fatih, Istanbul, Turkey Avery Dennison Corporation Full time

    Avery Dennison Corporation is a global leader in materials science and digital identification solutions. We provide innovative products and services that help our clients advance their industries, optimize efficiency, and improve sustainability.Job OverviewAs a Technical Support Engineer at Avery Dennison Corporation, you will be responsible for providing...


  • Fatih, Istanbul, Turkey Schneider Electric Full time

    Schneider Electric is committed to redefining energy management and keeping data secure. As a Technical Solutions Expert, you will play a crucial role in contributing to this commitment.You will provide technical support and solutions to customers, troubleshoot issues, and contribute to the development of Company Net Promoter Score.Providing technical...


  • Fatih, Istanbul, Turkey ZF Group Full time

    About the Role:We are seeking a highly skilled Technical Customer Advocate to join our technical support team at ZF Group. As a key member of our Aftermarket Division, you will be responsible for providing expert technical support to customers, ensuring they receive the best possible solutions for their needs.Key Responsibilities:


  • Fatih, Istanbul, Turkey Insider Full time

    About UsWe are Insider, a B2B SaaS company that drives growth for its clients around the world. Our AI-native platform connects data across channels, predicts future behavior with AI, and individualizes experiences from a single platform.We have just celebrated our Series E funding round, led by General Atlantic. Before this, we've unlocked unicorn status...


  • Fatih, Istanbul, Turkey ASEE Full time

    Company OverviewASEE South Eastern Europe is a leading provider of Contact Center Technologies. We are seeking a highly skilled Technical Support Specialist to join our team.Job DescriptionWe are looking for a Contact Center Solutions Expert who will be responsible for resolving complex technical issues with the Contact Center infrastructure. The successful...

  • SAP Technical Expert

    21 hours ago


    Fatih, Istanbul, Turkey Hirebridge Full time

    Sovos is a global provider of tax, compliance and trust solutions that enable businesses to navigate an increasingly complex regulatory environment.We are looking for a skilled SAP technical expert to join our team as an ABAP developer. This role involves providing technical support for client incidents or requests from an SAP perspective, focusing on ABAP...


  • Fatih, Istanbul, Turkey Ingram Micro, Inc. Full time

    Ingram Micro, Inc. is a leading technology company that plays a vital role in the worldwide IT sales channel.We bring products and services from technology manufacturers and cloud providers to businesses-to-business technology experts.Key Responsibilities:Analyze customer requirements to offer suitable products and solutions.Support the sales team with...


  • Fatih, Istanbul, Turkey Michael Page Türkiye Full time

    We are seeking an experienced Customer Support IT Specialist to join our team. As a key member of our customer support team, you will be responsible for providing expert technical assistance to both internal and external customers, operators, and end users.


  • Fatih, Istanbul, Turkey Dover Corporation Full time

    Company OverviewMarkem-Imaje is a leading provider of product identification and traceability solutions. Our mission is to help manufacturers reduce waste, increase efficiency, achieve compliance, and protect their brand.About This RoleWe are seeking an experienced Sales and Technical Solutions Expert to join our team in Istanbul, Turkey. As a Channel...


  • Fatih, Istanbul, Turkey Insider Full time

    Role OverviewWe are seeking a Technical Support Specialist to join our Customer Success Team, responsible for owning technical relationships with partners using our products and services. As a key member of our team, you will play a crucial role in ensuring seamless experiences for our partners by troubleshooting technical issues, finding resolutions for...


  • Fatih, Istanbul, Turkey Insider Full time

    We are a B2B SaaS company driving growth for our clients worldwide. Our platform connects data across channels, predicts future behavior with AI, and individualizes experiences from a single platform.We have achieved unicorn status, unlocking $200M in CARR, and are recognized as a leader in The Forrester Wave for Cross-Channel Campaign Management 2021 and...

  • SAP Support Engineer

    11 hours ago


    Fatih, Istanbul, Turkey Hirebridge Full time

    About the RoleWe are seeking an experienced SAP Support Engineer to join our team as a Transformation Expert. The successful candidate will be responsible for providing technical support and guidance to clients on our SAP e-Transformation products.Key Responsibilities:Troubleshoot client incidents in a timely and efficient manner.Develop new solutions based...


  • Fatih, Istanbul, Turkey Insider Full time

    About UsAt Insider, we're a B2B SaaS company that drives growth for our clients worldwide. Our platform connects data across channels, predicts future behavior with AI, and individualizes experiences from a single platform.We've just celebrated a significant funding round, led by General Atlantic, and have been recognized as one of the only woman-founded,...


  • Fatih, Istanbul, Turkey Experian Full time

    Job DescriptionWe are seeking a skilled Product Delivery Expert to join our team at Experian. In this role, you will provide expert product and delivery advice and support throughout the delivery cycle.You will resolve issues, provide insight, and direction in deliveries.Closely support clients and Experian Project Management throughout the delivery...


  • Fatih, Istanbul, Turkey Innomotics Full time

    **Job Description**We are looking for a talented Technical Product Specialist to join our team in Istanbul.This role will be responsible for sales support activities for Low Voltage Motors (LVM).The ideal candidate will develop technical solutions and prepare quotations for customer inquiries.As a product specialist, you will assist the sales team with...


  • Fatih, Istanbul, Turkey ZF Group Full time

    Req ID 76599 | Istanbul – Aftermarket, Türkiye, ZF Services Türk San. ve Tic. A.Ş.About the Team:We are expanding our Customer Service team across Istanbul and looking for a Customer Technical Support Specialist (Customer Competency Center) to join us in Istanbul with Division Aftermarket.What you can look forward to as Customer Technical Support...


  • Fatih, Istanbul, Turkey Schneider Electric Full time

    We are looking for a Technical Support Engineer who is highly motivated and customer-centric talent to join our Customer Care Center team.You will be..Providing remote technical support by phone, email, chat to customers' technical needs on Installation/Setup, Troubleshooting, Maintenance and Product SelectionProviding product warranty process support to...


  • Fatih, Istanbul, Turkey Insider Full time

    Our CultureWe value diversity, equity, and inclusion, and strive to create a workplace that reflects these values. We believe that our unique culture sets us apart from other companies, and allows us to attract and retain top talent.What You Will DoAs a Technical Support Specialist, you will be responsible for providing exceptional support to our partners,...