Event Support Coordinator

3 days ago


Fatih, Istanbul, Turkey Informa Plc Full time
Key Responsibilities

The Customer Service Representative will be responsible for:

  • Responding to customer inquiries via phone, email, or WhatsApp, providing accurate and timely information.
  • Resolving customer issues and concerns promptly, escalating complex cases to senior colleagues when necessary.
  • Collaborating with cross-functional teams, including marketing, operations, and sales, to ensure seamless event execution.
  • Providing training and support to new staff members, promoting a culture of knowledge sharing and best practices.
  • Maintaining accurate records of customer interactions, update CRM systems accordingly.
  • Participating in regular team meetings, contributing to discussions on process improvements and customer satisfaction initiatives.


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