L2 Technical Support Role

2 weeks ago


Fatih, Istanbul, Turkey Cogent Networks Full time

Cogent Networks is a dynamic company offering a range of IT services, including Managed IT Services, Software Development, and Digital Marketing. As a Backup Support Engineer, you will be responsible for providing on-demand technical support to clients.

Key Job Responsibilities:

This role involves:

  • Providing second-level technical support and Help Desk services.
  • Installing, configuring, and repairing IT peripherals and managing desktop applications.
  • Conducting technical intervention activities across various client sites.
  • Diagnosing and resolving hardware and software issues.
Requirements:

You should have:

  • Bachelor's degree in Computer Science or a related field.
  • A minimum of 3 years in a similar Help Desk or technical support role.
  • CompTIA A+ certification or other relevant IT certifications.
  • Proficiency with ticketing systems (e.g., ServiceNow).


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