Technical Support Specialist

6 days ago


Fatih, Istanbul, Turkey Elekta Full time
About the Role

We are seeking a skilled Technical Support Specialist to join our team at Elekta. As a key member of our global operations, you will be responsible for providing exceptional technical support to our customers worldwide.

In this role, you will troubleshoot product issues in live clinical environments, prioritize activities to ensure immediate attention for system-down scenarios, and resolve and/or escalate cases efficiently.

You will work alongside colleagues, business units, and distributors to ensure technical issues are resolved swiftly and with clear communication. This position requires strong problem-solving skills, excellent verbal and written communication skills, and a strong sense of responsibility and professionalism.

Key Responsibilities:

  • Troubleshoot product issues in live clinical environments
  • Prioritize activities to ensure immediate attention for system-down scenarios
  • Resolve and/or escalate cases efficiently
  • Attend and apply knowledge gained from internal and external training
  • Communicate clearly with customers, identifying problems and guiding them to resolution


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