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Technical Support Specialist
2 weeks ago
Cogent Networks is a leading IT services provider with over 10 years of combined experience in delivering top-tier support to businesses.
This role will primarily act as a backup to the primary engineer, providing on-demand technical support for a few days each year to cover when the primary technician is unavailable. Proficiency in both English and Turkish is required to effectively support and communicate with diverse stakeholders.
Key Responsibilities:
- Provide second-level technical support and Help Desk services, assisting users with IT-related issues.
- Install, configure, and repair desktops, laptops, printers, and other IT peripherals, along with managing desktop applications.
- Conduct technical intervention activities across various client sites.
- Diagnose and resolve hardware and software issues, including Windows, macOS, and Linux operating systems (with a preference for macOS/Apple device troubleshooting).
- Support corporate LAN and WAN configurations, with knowledge in TCP/IP networking, DNS, DHCP, VPN, and RDP troubleshooting.
- Provide peripheral and network support for devices such as monitors, keyboards, printers, routers, switches, and firewalls.
- Configure RF devices and handle specialized printers (Thermal and Zebra printers).
- Use tools like VDI, SCCM/LANDesk/Altiris, Skype for Business, and OneDrive for support and management tasks.
- Manage mobile devices via MDM tools (e.g., MobileIron and Intune), including email setup, RSA authentication, and VPN configuration.
- Utilize ticketing systems to document, prioritize, and resolve support requests.
- Apply deductive reasoning skills to resolve complex system and network issues, including end-user network cabling problems.
