Technical Support Specialist Role
1 week ago
We are Insider, a B2B SaaS company that drives growth for our clients around the world. Our platform connects data across channels, predicts future behavior with AI, and individualizes experiences from a single platform.
Our team has achieved numerous milestones, including being named a leader in The Forrester Wave for Cross-Channel Campaign Management 2021, and Leader in the IDC MarketScape: Worldwide Omnichannel Marketing Platforms for B2C Enterprises 2023 Assessment.
We are also committed to scaling our impact into communities across 27+ countries, spearheading transformative projects in areas such as health, education, farming, animal rights, and increasing the proportional representation of women in STEM careers.
This role is an excellent opportunity to join a fast-paced and innovative environment where you can make a real impact. As a Technical Support Specialist, you will play a crucial role in ensuring seamless experiences for our partners.
- You will be responsible for supporting technical relationships with our partners using our products and services.
- You will work closely with our Customer Success Managers to resolve technical issues and find creative solutions for partner requests.
- You will have the opportunity to contribute to building innovative products by advocating for partners and sharing their feedback with our Product team.
We are looking for a highly skilled and passionate individual who can provide timely responses and follow up systematically. If you have a Bachelor's Degree in Business, Communication, Programming, or Engineering related fields, and have 1+ years of experience in supporting a software product, ideally in SaaS or experience in MIS or Software Development teams, we encourage you to apply.
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