Vehicle Service Quality Manager

20 hours ago


Fatih, Istanbul, Turkey CHERY Full time
Key Responsibilities
  • Carry out all processes of warranty claim operations by authorized services from preliminary approval, assessment of claims, claim payments, and foreign operations to return to service and check and monitor the services on this matter.
  • Monitor warranty bulletins published by the warranty department and ensure the appropriateness of warranty claims in line with this information.
  • Analyze and report on warranty data, labor rates, and labor times, ensuring compliance with Chery HQ references.
  • Create labor rate and labor time standards based on Chery HQ references.
  • Conduct analyses and studies on warranty repayments and costs within Chery Turkiye Company policies.

The successful candidate will take an active part in the improvement of the Warranty system and Dealer management, provide helpdesk service when necessary, and participate in meetings related to products and quality in the country and abroad.



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