
Service Quality Coordinator
2 days ago
Airport Operations Manager Job Summary
This role offers an exciting opportunity for a professional who wants to join a dynamic team at Air Astana. The successful candidate will be responsible for ensuring smooth operations at the airport by managing airport handling companies and supervising airport services.
Key Tasks
- Timely coordination and control of airport handling company operations;
- Organization and management of passenger check-in and baggage handling processes;
- Provision of accommodations and meals for passengers of delayed flights;
- Preparation and submission of reports to the Manager of Airport Services;
- Coordination of flight departures for passengers with delayed or postponed flights;
- Ensuring accurate and timely information support for passengers in the airport terminal;
- Monitoring the boarding process to ensure compliance with airline standards;
- Supervision and management of airport service staff.
Necessary Qualifications
- Previous experience in a customer-facing role is necessary;
- A degree in Aviation or a related field is desired;
- Excellent language skills in Turkish and English are essential; proficiency in Kazakh and Russian is advantageous.
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