Service Quality Coordinator

1 day ago


Fatih, Istanbul, Turkey Air Astana Full time

Airport Operations Manager Job Summary

This role offers an exciting opportunity for a professional who wants to join a dynamic team at Air Astana. The successful candidate will be responsible for ensuring smooth operations at the airport by managing airport handling companies and supervising airport services.

Key Tasks

  1. Timely coordination and control of airport handling company operations;
  2. Organization and management of passenger check-in and baggage handling processes;
  3. Provision of accommodations and meals for passengers of delayed flights;
  4. Preparation and submission of reports to the Manager of Airport Services;
  5. Coordination of flight departures for passengers with delayed or postponed flights;
  6. Ensuring accurate and timely information support for passengers in the airport terminal;
  7. Monitoring the boarding process to ensure compliance with airline standards;
  8. Supervision and management of airport service staff.

Necessary Qualifications

  • Previous experience in a customer-facing role is necessary;
  • A degree in Aviation or a related field is desired;
  • Excellent language skills in Turkish and English are essential; proficiency in Kazakh and Russian is advantageous.


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