IVD Services Professional for Turkey

1 day ago


Fatih, Istanbul, Turkey Dymind Full time

We are seeking a highly skilled IVD Field Services Engineer to drive customer satisfaction and strengthen our market presence in Turkey.

Key Responsibilities:
  1. Address product quality complaints from agents in Turkey to improve overall customer satisfaction.
  2. Deliver regular product training to local customers and agents, enhancing the technical service capabilities of agent engineers.
  3. Analyze regional quality data, identify recurring issues or trends, and report feedback to relevant departments for continuous quality improvement.
  4. Translate and create internal documentation to support local operations and promote regional service product sales.
  5. Collaborate with local sales teams to identify business opportunities and support marketing efforts to grow our market share in Turkey.

Requirements:

  1. Bachelor's degree or higher, preferably in a science or engineering-related field.
  2. Previous experience in overseas technical support or after-sales services within the IVD industry is highly desirable.
  3. At least 5 years of international after-sales technical support experience with IVD products.
  4. Proficiency in English as the working language is required.

As a proactive and passionate individual, you will contribute to the growth of the Dymind brand in Turkey by providing exceptional customer service and driving product satisfaction.



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