
HR Solutions Manager
23 hours ago
Kolay IK is a pioneering cloud-based HR management software trusted by over 3,500 companies and 250k employees worldwide. Our mission is to simplify and ease human resources processes, enabling employees to focus on other activities.
Job Description
We are seeking an experienced professional to lead our Customer Success team as a solution partner to our customers' companies and human resources managers. As a key member of our team, you will work closely with the Sales and Customer Success teams at Kolay IK. Your primary responsibility will be to ensure 100% digitalization of our customers' human resources processes.
This role involves working as a solution partner to our customers' companies and human resources managers. You will help our customers achieve their goals by providing expert advice on HR best practices, implementing efficient processes, and ensuring seamless integration with our software. Your ultimate goal is to build long-term relationships with our clients and drive business growth.
In addition to your technical expertise, you will also be responsible for managing and leading a successful team. This includes tracking and evaluating team performance, providing coaching and guidance, and developing strategies to improve customer satisfaction.
To succeed in this role, you must have exceptional communication skills, be able to learn quickly, and manage multiple priorities and projects simultaneously. Experience selling to HR, Sales, and SaaS in a B2B environment is an advantage.
- Key Responsibilities:
- Learn all aspects of HR as much as possible and share knowledge with HR professionals.
- Create customer happiness and try to increase NPS.
- Help digitalization of HR for small and medium businesses.
- Upsell new applications to current customers.
- Activate new companies with data integration and design Kolay for company needs.
- Analyze the purchasing companies and manage the portfolio correctly to prioritize.
- Manage the reasons why companies do not purchase or do not actively use and inform the product team in detail.
- Foster long-term relationships with clients.
- Ensure the sale is closed following the process.
- Minimize churn of companies.
- Work closely with other teams, such as sales, marketing, and product development, to integrate customer feedback into overall business strategies.
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