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Customer Experience Manager

2 weeks ago

Fatih, Istanbul, Turkey SESTEK tr Full time

We are looking for a Customer Experience Manager to join our team and ensure the satisfaction and long-term success of our corporate clients. If you have a passion for delivering exceptional customer experiences and building strong relationships, we'd love to meet you.

At Sestek tr, we are a global technology company, developing AI-powered conversational solutions that empower organizations to be data-driven, enhance efficiency, and offer superior customer experiences. Our solutions are developed by a team of over 100 engineers specializing in text-to-speech, speech recognition, natural language processing, and voice biometrics technologies. We have grown into an international organization with over 500 dynamic team members, serving a customer base of 500 enterprises across 20 countries in the US, EU, and MENA regions.

Job Description:

We are seeking an experienced Customer Experience Manager to act as the primary point of contact for corporate clients. The successful candidate will ensure customer satisfaction by responding to inquiries and resolving issues promptly and effectively. They will collaborate with internal teams to optimize the customer experience, leveraging company expertise to provide strategic recommendations and deliver personalized experiences.

The ideal candidate will have minimum 4 years of experience in customer success, user experience, or a related field. Excellent communication and problem-solving skills are required, with the ability to build strong client relationships. Proven ability to manage multiple clients, prioritize tasks effectively, and work in a fast-paced environment is essential. Fluency in English and Turkish (additional languages are a plus) is necessary, as is experience with AI, voice/chatbot solutions.

Key Responsibilities:

  • Act as the primary point of contact for corporate clients
  • Ensure customer satisfaction by responding to inquiries and resolving issues promptly and effectively
  • Collaborate with internal teams to optimize the customer experience
  • Leverage company expertise to provide strategic recommendations and deliver personalized experiences

Requirements:

  • Minimum 4 years of experience in customer success, user experience, or a related field
  • Excellent communication and problem-solving skills, with the ability to build strong client relationships
  • Proven ability to manage multiple clients, prioritize tasks effectively, and work in a fast-paced environment
  • Fluency in English and Turkish (additional languages are a plus)
  • Experience with AI, voice/chatbot solutions