ISP Success Strategist

3 days ago


Fatih, Istanbul, Turkey Lifemote Full time

Lifemote is a leading provider of AI-driven Wi-Fi Analytics tools to Internet Service Providers. As a Customer Success Manager, you will play a critical role in driving customer satisfaction and growth across Europe.

About the Position
  • A degree in a relevant field (e.g., computer science, engineering) is a plus
  • Experience in customer success, product management, or technical account management
  • Strong technical skills in Wi-Fi, cloud computing, and APIs or willingness to learn
  • Excellent communication and problem-solving skills, with the ability to work effectively in a fast-paced environment
  • Ability to analyze complex data and identify trends and opportunities for improvement
  • Passion for innovation and contributing to a rapidly growing company
Responsibilities
  • Develop and execute customer engagement plans to drive satisfaction and loyalty
  • Collaborate with cross-functional teams to resolve customer issues and improve product functionality
  • Monitor customer feedback and sentiment to inform strategic decisions
  • Develop and maintain relationships with key stakeholders, including customers and internal teams
  • Identify areas for process improvement and develop solutions to enhance efficiency


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