
Client Retention Strategist
2 days ago
Job Description
Vodafone Group is seeking an experienced Client Retention Strategist to join our customer success team. The successful candidate will be responsible for developing and implementing strategies to drive client retention and growth, leveraging their expertise in customer-facing service management.
Key Accountabilities
- Establish relationships as a trusted and strategic advisor to help ensure the continued value of our products and services.
- Develop and maintain customer-success strategies and best practices, working closely with sales and marketing teams to boost customer referrals.
- Collaborate with cross-functional teams to analyze trends, identify areas for improvement, and develop targeted solutions.
- Manage customer feedback and postmortems, using insights to inform future strategy and drive continuous improvement.
Skills and Qualifications
- Bachelor's degree in Business Management, IT, or related field.
- A minimum of 10 years of experience in technical multi-discipline management, customer-facing service management, or related field.
- Experience of working within the customer-facing service management area, with a proven track record of driving client retention and growth.
- Excellent communication, interpersonal, and problem-solving skills, with the ability to work effectively across multiple departments.
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