
Customer Service Expert
18 hours ago
We are seeking a Technical Support Specialist to join our team at PAYten, a member of Asseco. The ideal candidate will have experience in payment systems, PSP companies, e-commerce, or fintech companies, and will be responsible for providing technical assistance for questions and problems related to Payment Gateway Application.
About the Role
The Technical Support Specialist will be responsible for customer support, including first contact and incident resolution to customers for Payment Gateway Application problems. The ideal candidate will be able to successfully multitask between different types of customer service requests over email, phone, and ticketing systems.
Responsibilities
- Provide technical assistance for questions and problems related to Payment Gateway Application.
- Determine the best solution based on the issue and details provided by customers.
- Follow up with customers to ensure full resolution of issues.
- Complete the integration process and provide technical services to customers related to Virtual POS.
About You
- Minimum 2 years of experience in payment systems, PSP companies, e-commerce, or fintech companies.
- Software support specialist or integration specialist experience and a proven track record of delivering quality customer support.
- Ability and willingness to work as part of a team.
Education
Minimum Vocational School – Computer Programming, preferably Bachelor's Degree in Computer Science, Mathematics, Business, or a related field.
Language
English – Advanced: Allowing communication, understanding technical statements and documents associated with duties.
We want you to feel valued and rewarded for your great work.
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