E-commerce Partnership Leader

7 days ago


Fatih, Istanbul, Turkey Cresco Human Resources Management & Consultancy Ltd. Full time
Job Title: Head of PMO – E-commerce

About this Role:

As a key member of our team, the Head of PMO – E-commerce will play a vital role in driving our e-commerce and technology partnership strategy. This individual will lead the development and optimization of our partner ecosystem, ensuring seamless collaboration between partners and customers.

  • Key Responsibilities:
  • Develop and manage the company's partner network, fostering strong relationships with existing and potential partners.
  • Establish and maintain strategic partnerships that align with our business goals and objectives.
  • Collaborate with cross-functional teams to ensure effective communication and alignment throughout the partner journey.
  • Lead process improvements and implement best practices to optimize the customer experience.
  • Monitor and manage project timelines to meet customer expectations and needs.
  • Direct the partner product strategy to create long-term partnerships.
  • Identify opportunities to enhance integrations and improve product satisfaction, linking them to customer challenges.
  • Stay up-to-date with industry trends and leverage sector knowledge to address partner concerns.
  • Keep customers informed about new and planned product features related to their business workflows.
  • Lead a team that directly works with customers to set expectations, address objectives, manage timelines, and ensure a structured onboarding experience.
  • Foster collaboration between the Partnership Management team and the Academy teams to ensure customers are properly trained with modern and adaptable learning methodologies.
  • Manage multiple onboarding processes simultaneously, balancing priorities between business outcomes, customer satisfaction, and technical quality.
  • Conduct one-on-one sessions with key customers to gather feedback on developed solutions for partner challenges.
  • Act as a technical leader in decision-making and roadmap planning.
  • Ensure smooth progress of Partner-Client relationships, resolving any arising issues while leading initiatives to enhance client satisfaction.

Qualifications:

  • Minimum 8+ years of experience in a leadership role within partnership management, program management, or project management in the technology or e-commerce sector.
  • Proven experience in team management and strategic decision-making.
  • Strong understanding of the e-commerce ecosystem and technology-driven partner management.
  • Professional-level English proficiency (both written and spoken).
  • PMP certification is required.
  • Hands-on experience in partner relationship management and process optimization.
  • Experience with SaaS, integrations, and technology-driven business solutions is a plus.

About Cresco Human Resources Management & Consultancy Ltd.:

We are a forward-thinking organization dedicated to delivering exceptional human resources management and consultancy services. Our mission is to empower businesses to achieve their full potential by providing innovative solutions and expert guidance.

What We Offer:

In this role, you will have the opportunity to work with a talented team of professionals who share your passion for partnership management and innovation. You will be responsible for shaping the future of our partnership management landscape in e-commerce, driving growth, and creating value for our customers.



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