Global Trade Support Associate

2 days ago


Fatih, Istanbul, Turkey Wego Chemical Group Full time
About Wego Chemical Group:

We are an established player in the global specialty chemical markets, providing end-use manufacturers across industries in North America, LATAM, & EMEA with end-to-end supply chain solutions from across the globe.

Our team has been operating for over 45 years, serving customers in over 25 countries, with 200+ professionals in 9 offices strategically located across 4 continents. Wego is family owned and operated, with 3 members of ownership across 2 generations actively serving in leadership as CEO, COO, and CCO.

Key Responsibilities and Requirements:
  • Customer Service:
    • Respond promptly to customer inquiries via email, phone, and other channels.
    • Provide support solutions of sales, logistics, and basic financial matters to ensure customer satisfaction.
  • Sales Support & Reporting:
    • Assist the sales team in preparing quotes and handling customer accounts.
    • Analyze sales data and provide insights to enhance customer retention and satisfaction.
    • Support Sales Managers, Account Manager with excellent ability to multitask and prioritize in a fast-paced trade environment.
    • Maintain detailed records of customer interactions, orders, and logistics operations.
    • Generate regular reports on customer service metrics, basic financial and logistics performance.
  • Order Management:
    • Process and track customer orders, ensuring accuracy and timely delivery.
    • Monitor order status and resolve any issues related to delays, inventory, or shipping.
    • Collaborate with internal teams locally & globally (sales, warehouse, logistics, custom broker) to fulfill customer orders.
  • Logistics Coordination:
    • Oversee shipment planning, tracking, and delivery schedules.
    • Work with freight forwarders, carriers, custom brokers in order to inform the clients accordingly.
    • Ensure all shipping documentation (e.g., invoices, customs forms) is accurate and compliant with regulations.


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