Customer Service Ambassador

3 days ago


Fatih, Istanbul, Turkey OKXhas Full time

Unlock customer loyalty with exceptional support at OKX

Senior Agent, Customer Service

We are seeking a dedicated Senior Agent to join our Customer Service team, where you will be responsible for delivering superior customer experiences across multiple languages and channels.

Your key responsibilities will include:

  • Handling customer inquiries and issues via email, chat, and voice.
  • Collaborating with internal stakeholders to address customer complaints and feedback.
  • Maintaining a strong understanding of our company's products and services to provide informed support.
  • Escalating unresolved customer issues to senior-level support as directed.

To succeed in this role, you must possess:

  • A degree in a relevant field (finance, customer service, linguistics, etc.)
  • At least 2 years of experience in language-related roles (translation, interpretation, localization)
  • Proficiency in both spoken and written Turkish and English
  • Strong problem-solving skills and independent work style
  • Quick learning capabilities and adaptability in a fast-paced environment

In addition to your technical skills, you will also bring:

  • Familiarity with the cryptocurrency and/or finance-technology industry
  • Working knowledge of CRM tools, such as Zendesk
  • Basic computer skills: MacOS, Lark, Microsoft Office, and G-Suite

Join OKX and contribute to building trust with our customers

About OKX

As a leading crypto exchange, OKX prioritizes innovation and customer satisfaction, driving our culture and processes to create a supportive and inclusive environment for every OK-er.

Job Requirements

  • Deliver high-quality customer support across multiple languages and channels
  • Collaborate with internal teams to resolve customer complaints and feedback
  • Maintain expertise on our company's products and services
  • Elevate complex customer issues to senior-level support when necessary

Desired Skills and Qualifications

  • Degree in relevant field (finance, customer service, linguistics, etc.)
  • Minimum 2 years of language-related experience (translation, interpretation, localization)
  • Fluency in Turkish and English (spoken and written)
  • Strong problem-solving skills and independent work style
  • Adaptability and quick learning abilities

Benefits and Opportunities

  • Competitive compensation package
  • Annual performance-based bonuses
  • Ongoing professional development and growth opportunities
  • Employee recognition and appreciation programs
  • Dynamic multinational work environment


  • Fatih, Istanbul, Turkey Room Mate Hotels Full time

    Welcome to Room Mate Hotels, where we believe that hospitality is not just about rooms, but about people. As a Front Office Agent, you will be at the heart of this philosophy, ensuring that every guest feels welcome and valued.Key Responsibilities:You will oversee the smooth operation of check-in and check-out processes, maintaining accuracy and attention to...

  • Product Ambassador

    17 hours ago


    Fatih, Istanbul, Turkey Talent Ventures Full time

    Talent VenturesWe are looking for a charismatic Product Ambassador to represent our brand at Istanbul Airport and deliver exceptional customer experiences.The ideal candidate will have a passion for beauty and personal care, with a minimum of 3-5 years of experience in related industries.About the Role:The selected individual will be responsible for...


  • Fatih, Istanbul, Turkey Interstate AC Service Full time

    Job DescriptionAs an English Speaking Customer Expert at Teleperformance Turkey, you will be responsible for answering calls coming to our customer experience center in accordance with standards. You will seek customer service specialists who ensure customer satisfaction by providing accurate information and quality service.Your primary duties include...


  • Fatih, Istanbul, Turkey Sheraton Istanbul Levent Full time

    Role OverviewThis Guest Services Agent role is an exciting opportunity to join the Sheraton Family where the world comes together.You will be responsible for delivering exceptional guest service, managing switchboard operations, addressing guest requests, maintaining office cleanliness, taking room service orders, and familiarizing yourself with emergency...


  • Fatih, Istanbul, Turkey Lavixo Full time

    OverviewLavixo is a leading provider of support services in the online finance sector. We strive to maintain a superior technological infrastructure and efficiently utilize our qualified human resources to continuously improve our service quality.Salary and Benefits:Dollar-based salary + bonus system.Achievement-based rewards, bonuses, and promotions.Fair...

  • Customer Service

    2 days ago


    Fatih, Istanbul, Turkey Samsung Electronics Full time

    Customer Service | Field Operations Assistant ManagerSamsung Customer Service Department is looking for a Field Operations Assistant Manager who will be responsible for managing assigned service accounts in field operations, monitoring performance, conducting audits, and providing coaching. Additionally, this role will be a support as after-sales contact for...


  • Fatih, Istanbul, Turkey Interstate AC Service Full time

    About UsWe are Kurdish Language Customer Support specialists who are dedicated to providing exceptional service to our clients. Our team is made up of experienced professionals who are fluent in Sorani Kurdish and English, and who are passionate about delivering outstanding customer service.The ideal candidate will have a strong understanding of customer...

  • Customer Service

    5 days ago


    Fatih, Istanbul, Turkey Evonik group Full time

    Customer Service / Supply Chain Representative page is loadedCustomer Service / Supply Chain RepresentativeApply locations Istanbul time type Full time posted on Posted 2 Days Ago job requisition id R3748670% Customer Service 30% Supply Chain responsibilitiesRESPONSIBILITIESProvide accurate and timely information to customers before, during, and after a...

  • Customer Service

    5 days ago


    Fatih, Istanbul, Turkey Evonik Group. Full time

    Customer Service / Supply Chain RepresentativeLocations: IstanbulTime Type: Full-timePosted On: 2 days agoJob Requisition ID: R3748670% Customer Service, 30% Supply Chain ResponsibilitiesRESPONSIBILITIESProvide accurate and timely information to customers before, during, and after a transaction to maintain and improve customer relationships.Work on the...


  • Fatih, Istanbul, Turkey Interstate AC Service Full time

    [et_pb_section fb_built="1" custom_padding_last_edited="on|phone" admin_label="section" _builder_version="4.17.4" custom_padding="0px||1px||false|false" custom_padding_tablet="0px||||false|false" custom_padding_phone="||0px||false|false" global_colors_info="{}"][et_pb_row admin_label="row" module_class="job-details-page" _builder_version="4.17.4"...

  • Customer Service

    1 day ago


    Fatih, Istanbul, Turkey Evonik Full time

    70% Customer Service, 30% Supply Chain ResponsibilitiesRESPONSIBILITIESProvide accurate and timely information to customers before, during, and after a transaction to maintain and improve customer relationships.Work on the customer order process to ensure orders are planned and delivered accurately and efficiently. This includes import, export, and transit...


  • Fatih, Istanbul, Turkey Interstate AC Service Full time

    [et_pb_section fb_built="1" custom_padding_last_edited="on|phone" admin_label="section" _builder_version="4.17.4" custom_padding="0px||1px||false|false" custom_padding_tablet="0px||||false|false" custom_padding_phone="||0px||false|false" global_colors_info="{}"][et_pb_row admin_label="row" module_class="job-details-page" _builder_version="4.17.4"...


  • Fatih, Istanbul, Turkey Informa Plc Full time

    Job OverviewWe are seeking a highly skilled Customer Service Representative to join our team at Informa Plc. As a key member of our support staff, you will be responsible for providing exceptional customer service and ensuring the smooth delivery of our events.About the RoleMain point of contact for all event queries, both inbound and outbound, through...


  • Fatih, Istanbul, Turkey ManpowerGroup Full time

    Job DescriptionWe are seeking a highly skilled Customer Service Director to lead our Luxury Goods and Jewelry division. As a key member of our team, you will be responsible for developing and implementing strategies to enhance customer satisfaction.This role involves overseeing the entire customer service operation, from strategy planning to performance...


  • Fatih, Istanbul, Turkey Evonik Group. Full time

    Job DescriptionWe are seeking a highly skilled Customer Service Representative to join our team. In this role, you will be responsible for providing accurate and timely information to customers before, during, and after a transaction to maintain and improve customer relationships.You will work on the customer order process to ensure orders are planned and...


  • Fatih, Istanbul, Turkey Hubedu Full time

    We are seeking a highly skilled Customer Service Representative to join our HUBEDU Turkey Team.This role involves providing exceptional customer service to potential students, directing incoming information effectively, and working closely with our team to ensure operational efficiency and customer satisfaction.Responsibilities include:Managing CRM...


  • Fatih, Istanbul, Turkey Alfa Laval Mid Europe GmbH Full time

    An experienced and organized Operations Coordinator is required to join our team and drive our service operations. As a critical link between our field service team, clients, and internal departments, your primary responsibility will be to ensure the smooth execution of service operations by effectively coordinating and dispatching field service engineers,...


  • Fatih, Istanbul, Turkey DEDIENNE AEROSPACE Full time

    Direct message the job poster from DEDIENNE AEROSPACEDEDIENNE AEROSPACE is a world leader in the design, manufacture, and maintenance of aeronautical tooling.For more than 50 years, our products have demonstrated our expertise, quality of service, and technique, all at the cutting edge of industrial performance, in order to provide maximum satisfaction to...


  • Fatih, Istanbul, Turkey The Kraft Heinz Company Full time

    Join to apply for the Customer Service Manager role at Kraft HeinzAbout the PositionWe have an excellent opportunity available for Customer Service Manager to make a difference at Kraft Heinz Turkey. Customer Service Manager role lies within the S&OP team and is based in our Akmerkez Office. You'll be working in a high-performing team, alongside peers always...


  • Fatih, Istanbul, Turkey CoinTR Full time

    Direct message the job poster from CoinTRHRBP @CoinTR | ex-Gate.io | ex-MEXC | Helping global companies with localization processAbout Us:CoinTR is a leading cryptocurrency exchange, dedicated to empowering users with a seamless and secure trading experience. With a rapidly growing community, we aim to redefine the standards of financial freedom and...