Customer Service Ambassador
3 days ago
Unlock customer loyalty with exceptional support at OKX
Senior Agent, Customer ServiceWe are seeking a dedicated Senior Agent to join our Customer Service team, where you will be responsible for delivering superior customer experiences across multiple languages and channels.
Your key responsibilities will include:
- Handling customer inquiries and issues via email, chat, and voice.
- Collaborating with internal stakeholders to address customer complaints and feedback.
- Maintaining a strong understanding of our company's products and services to provide informed support.
- Escalating unresolved customer issues to senior-level support as directed.
To succeed in this role, you must possess:
- A degree in a relevant field (finance, customer service, linguistics, etc.)
- At least 2 years of experience in language-related roles (translation, interpretation, localization)
- Proficiency in both spoken and written Turkish and English
- Strong problem-solving skills and independent work style
- Quick learning capabilities and adaptability in a fast-paced environment
In addition to your technical skills, you will also bring:
- Familiarity with the cryptocurrency and/or finance-technology industry
- Working knowledge of CRM tools, such as Zendesk
- Basic computer skills: MacOS, Lark, Microsoft Office, and G-Suite
Join OKX and contribute to building trust with our customers
About OKX
As a leading crypto exchange, OKX prioritizes innovation and customer satisfaction, driving our culture and processes to create a supportive and inclusive environment for every OK-er.
Job Requirements
- Deliver high-quality customer support across multiple languages and channels
- Collaborate with internal teams to resolve customer complaints and feedback
- Maintain expertise on our company's products and services
- Elevate complex customer issues to senior-level support when necessary
Desired Skills and Qualifications
- Degree in relevant field (finance, customer service, linguistics, etc.)
- Minimum 2 years of language-related experience (translation, interpretation, localization)
- Fluency in Turkish and English (spoken and written)
- Strong problem-solving skills and independent work style
- Adaptability and quick learning abilities
Benefits and Opportunities
- Competitive compensation package
- Annual performance-based bonuses
- Ongoing professional development and growth opportunities
- Employee recognition and appreciation programs
- Dynamic multinational work environment
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