Customer Service Representative

3 days ago


Fatih, Istanbul, Turkey Evonik Group. Full time
Job Description

We are seeking a highly skilled Customer Service Representative to join our team. In this role, you will be responsible for providing accurate and timely information to customers before, during, and after a transaction to maintain and improve customer relationships.

You will work on the customer order process to ensure orders are planned and delivered accurately and efficiently. This includes import, export, and transit processes, documentation, sampling, and trials, and control of customer terms and conditions.

As a key member of our team, you will respond to customer inquiries and forward to other departments as required. You will also analyze customer activities to identify recurring problems and recommend solutions to improve customer service.

This is an exciting opportunity to collaborate with head office, internal stakeholders, and customers on order management, sales, purchasing, customer accounts inquiries, and logistics.

Responsibilities include ensuring accurate and timely reporting of all other relevant sales and customer-related activities, maintaining accurate and up-to-date customer records, and entering accurate data into SAP.

You will prepare reports for Business Managers, Head Customer Service/Supply Chain, and Head Office, and provide backup support to absent employees as directed.



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