Global Customer Relations Representative
4 days ago
We're shaping the future of crypto at OKX, providing leading exchange services and the developer of OKX Wallet. Our mission is to empower individuals worldwide by offering secure, reliable, and accessible crypto trading solutions.
We're seeking a highly skilled Global Customer Relations Representative to join our customer service team, handling inquiries and issues from global customers in multiple languages. Your strong linguistic expertise and ability to communicate effectively will enable you to build strong relationships with customers.
Your key responsibilities include:
- Providing multilingual support via various channels
- Collaborating with internal stakeholders to address complaints and feedback
- Maintaining a deep understanding of company products to communicate effectively with customers
- Establishing and nurturing relationships with company partners and external stakeholders
To succeed in this role, you'll need:
- A diploma in finance, customer service & relations, linguistics, or a related field
- At least 2 years of experience in language-related roles, including translation, interpretation, or localization
- Proficiency in both spoken and written English, along with high-level English language proficiency
- Ability to work independently in a fast-paced environment and deliver multilingual support
- Strong interpersonal skills to navigate challenging language situations and remain composed under pressure
Benefits of joining our team include:
- Competitive remuneration package
- Yearly Performance Bonus
- Excellent prospects for growth and promotion
- Employee engagement, recognition, and appreciation program
- Multinational working environment
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