
Global Customer Relations Expert
2 days ago
Empower customers with exceptional support at OKX
Senior Agent, Customer ServiceWe seek an experienced Senior Agent to join our Customer Service team, where you will be responsible for delivering outstanding customer experiences across multiple languages and channels.
Your primary responsibilities will include:
- Handling customer inquiries and issues via various communication channels.
- Collaborating with internal stakeholders to address customer complaints and feedback.
- Maintaining a comprehensive understanding of our company's products and services to provide informed support.
- Escalating unresolved customer issues to senior-level support as directed.
To excel in this role, you must possess:
- A degree in a relevant field (finance, customer service, linguistics, etc.)
- At least 2 years of experience in language-related roles (translation, interpretation, localization)
- Proficiency in both spoken and written Turkish and English
- Strong problem-solving skills and independent work style
- Quick learning capabilities and adaptability in a fast-paced environment
In addition to your technical skills, you will also bring:
- Familiarity with the cryptocurrency and/or finance-technology industry
- Working knowledge of CRM tools, such as Zendesk
- Basic computer skills: MacOS, Lark, Microsoft Office, and G-Suite
Join our mission to revolutionize customer support
About OKX
OKX is a leading crypto exchange and a trusted brand by hundreds of large institutions seeking access to crypto markets. Our commitment to innovation and customer satisfaction drives our culture and processes, creating a supportive and inclusive environment for every OK-er.
Job Responsibilities
- Deliver high-quality customer support across multiple languages and channels
- Collaborate with internal teams to resolve customer complaints and feedback
- Maintain expertise on our company's products and services
- Elevate complex customer issues to senior-level support when necessary
Desired Skills and Qualifications
- Degree in relevant field (finance, customer service, linguistics, etc.)
- Minimum 2 years of language-related experience (translation, interpretation, localization)
- Fluency in Turkish and English (spoken and written)
- Strong problem-solving skills and independent work style
- Adaptability and quick learning abilities
Benefits and Opportunities
- Competitive compensation package
- Annual performance-based bonuses
- Ongoing professional development and growth opportunities
- Employee recognition and appreciation programs
- Dynamic multinational work environment
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