Customer Journey Expert in Business Banking

3 days ago


Fatih, Istanbul, Turkey ING Türkiye Full time
About the Role

This is an exciting opportunity to join ING Türkiye's Business Banking Digital Tribe as a Customer Journey Expert. You will be responsible for bringing exceptional digital products into life from scratch, adding value to our SME & Mid-Corp customers' innovation and digitalization journey while practicing agile and design thinking methodologies.

Key Responsibilities
  • Drive cross-functional digital projects to deliver innovative solutions that meet customer needs.
  • Identify and analyze customer needs for new digital products and processes.
  • Stay up-to-date with emerging digital technologies, channels, trends, and best practices.
  • Communicate and coordinate projects with related business lines and IT teams.


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