Business Banking Digital Tribe – Customer Journey Expert
4 days ago
At ING we encourage you to Do Your Thing to do more of what you love. We're on a journey that's centered around our customers, powered by technology and digital environment, driven by smart, determined people. Our customers feel our people are empowering them to stay a step ahead in life and in business. We're proud of that
If you think you are the ideal candidate for our "Digital Tribe Customer Journey Expert" position in our Business Banking Digital Tribe, knowing that you will be responsible for bringing exceptional digital products into life from scratch, adding value to our SME & Mid-Corp customers' innovation and digitalization journey while practicing agile and design thinking methodologies;
What We Offer:
- Flexible and hybrid working models, including remote options every third week of the month and during summer.
- 14 days of welcome leave in your first year—don't wait to pursue your dreams
Continuous Growth and Development:
- Access to global and local learning opportunities through ING Academy, LearnUp, and certification programs with leading universities.
- Opportunities to contribute to innovative projects both locally and globally while advancing personally and professionally.
- Flexible career experiences await you through Short-Term Assignments (STA), Long-Term Assignments (LTA), Mini Career opportunities, Double Major (Çifte Kariyer), Turuncu Misafir, and Global STA/LTA programs.
- When you step into a managerial role at ING, our exclusive RISE Leadership Program empowers you to lead with confidence.
A Dynamic and Supportive Work Environment:
- An informal and collaborative culture where your ideas and innovations are valued.
- Social clubs, celebrations, and events to help you balance work and fun.
We Care About You:
- Comprehensive health insurance for you and your loved ones.
- Private pension plans to help you achieve your future goals.
- On-site amenities like a gym, coffee shops, a hairdresser, and more to simplify your daily life.
If you think you have the following qualifications;
- Bachelor's degree (preferably from Industrial Engineering, Economics, Business Administration)
- +4 years of experience in product development in technology-driven companies, fin-techs, banks, telco, etc.
- Good at communication and coordination, teamwork, analytical thinking, highly motivated, multi-task and result-oriented personality
- Strong quantitative, analytical, and problem-solving skills
- Coordinates multiple initiatives simultaneously in an ever-changing environment
- A learner mindset with willingness to try new approaches, innovate, and improve
- Open-minded with perfect knowledge of new technologies
- Good command of MS Office programs
- Good command of written and verbal English and Turkish
If you think you may take charge of the following responsibilities;
- Drive cross-functional digital projects working directly with designers and developers to conceptualize, build, test and realize products
- Identify and analyze needs for new digital products and processes
- Follow key emerging digital technologies, channels, trends and best practices and use cases
- Understand customer expectations and translate customer needs into digital products and solutions
- Improve existing digital products and processes
- Communicate and coordinate projects with related business lines and IT teams
If you want to do your thing and explore life while working, don't miss this opportunity
Candidates are expected not to share any sensitive personal data.
Seniority levelAssociate
Employment typeFull-time
Job functionMarketing, Strategy/Planning, and Customer Service
IndustriesBanking
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Fatih, Istanbul, Turkey ING Türkiye Full timeBusiness Banking Digital Tribe – Customer Journey ExpertAt ING we encourage you to Do Your Thing to do more of what you love. We're on a journey that's centered around our customers, powered by technology and digital environment, driven by smart, determined people. Our customers feel our people are empowering them to stay a step ahead in life and in...
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