Customer Experience Innovation Lead

4 days ago


Fatih, Istanbul, Turkey Vodafone Group Full time

We are seeking a Customer Experience Innovation Lead to join our high-performing team at Vodafone Turkey.

Key Responsibilities
  • E2E journey design of new products to be launched, ensuring compatibility to Vodafone Group's digital first proposition checklist of products & services & journeys delivered within tribes with applying CX checklist.
  • Actively listening VOC and gathering customer & channel insights to find customer pain points at existing journeys to be improved and to turn them into actual project requirements and squad PBIs.
  • Setting journey specific CX KPIs and publishing periodic CX scorecards, designing and rolling out surveys for journey based NPS and satisfaction scores.
  • Tracking related customer satisfaction scores such as: B-NPS, t-NPS, r-NPS, j-NPS and CES, collaborating with Customer Insights, UX Research and Big Data teams to understand customer needs using researches and analytics.

Requirements

  • University degree (engineering or management)
  • Solid background and knowledge in Product-life cycle and Channel/touchpoint design (VBU background is a strong plus)
  • Deep understanding of service design methodologies with Design Thinking approach.
  • Experience in leading cross-functional projects (CX related projects preferred)
  • Ability to analyze data and use related tools (Excel, Business Objects)


  • Fatih, Istanbul, Turkey Odea Bank sa Full time

    About Odea Bank saOdea Bank sa is a leading financial institution that values innovation and customer satisfaction. We are seeking an experienced professional to join our team as a Customer Experience Lead.


  • Fatih, Istanbul, Turkey ING Türkiye Full time

    Your RoleYou'll be part of our Business Banking Digital Tribe, responsible for conceptualizing, building, testing, and realizing digital products from scratch. Your goal is to add value to our SME & Mid-Corp customers' innovation and digitalization journeys while practicing agile and design thinking methodologies.


  • Fatih, Istanbul, Turkey Genesys Cloud Services, Inc. Full time

    Transform Customer Experience (CX) with Genesys Cloud Services, Inc.We are a leading global software company with a mission to empower organizations to create exceptional experiences for their customers and employees.Our team consists of over 6,000 people across more than 100 countries who share our passion for innovation and collaboration.About the Role:As...


  • Fatih, Istanbul, Turkey Token Finansal Teknolojiler Full time

    Fintech Job OpportunitiesWe're a dynamic team of innovators pushing the boundaries of what's possible in mobile payments at Token Finansal Teknolojiler.We're seeking a highly skilled and motivated Fintech Innovation Lead to lead the development and growth of our mobile payment application, TokenFlex.About UsWe lead Turkey's fintech revolution, empowering...


  • Fatih, Istanbul, Turkey GoStudent GmbH Full time

    At GoStudent GmbH, we're shaping the future of education by providing exceptional customer experiences. As a Customer Care Manager, you'll play a pivotal role in ensuring every student receives the support they need to excel.Your MissionYou will be the first point of contact for general customer enquiries, supporting them through telephone calls, WhatsApp...


  • Fatih, Istanbul, Turkey Samsung Electronics Full time

    Samsung Electronics Türkiye is looking for a Business Growth and Innovation Lead to develop and implement business strategies to drive sales growth and expansion through strategic partnerships and collaborations.Key ResponsibilitiesDevelop and implement business strategies to penetrate the SMB market.Lead the development of business plans and sales...


  • Fatih, Istanbul, Turkey DeFacto Full time

    Customer Experience Specialist (Overseas)If qualifications and basic functions we are looking for suit you, then come and join DeFacto, come and bring +1 value to your life as well as ours and let's Sprint to Future togetherQualifications:BA Degree in related fieldsMinimum 2 years of experience in the position of Customer Experience, Call Center or back...


  • Fatih, Istanbul, Turkey Vodafone Group Full time

    Customer Experience AdvocateVodafone Group is seeking an experienced Customer Experience Advocate to join our customer success team. The successful candidate will be responsible for driving customer satisfaction and loyalty through effective relationship management, strategic planning, and innovative solutions.Key AccountabilitiesServe as the primary point...


  • Fatih, Istanbul, Turkey Insider Full time

    About UsInsider is a pioneering B2B SaaS company that helps businesses drive growth through customer experience and marketing. We connect data across channels, predict future behavior with AI, and individualize experiences from a single platform.We are committed to scaling our impact across 27+ countries through corporate social responsibility initiatives....


  • Fatih, Istanbul, Turkey Digiturk Full time

    ARE YOU READY TO MAKE YOUR STORY REAL AT DIGITURK?We are Digiturk, the first digital broadcasting platform in Turkey, have brought a new perspective to television broadcasting in Turkey with the firsts we have pioneered since our establishment in 1999. Keeping up with today's changing viewing experience, Digiturk has started to provide internet services to...


  • Fatih, Istanbul, Turkey Haleon Full time

    About the RoleWe are seeking a highly motivated and goal-oriented Project Manager to become a valuable member of our team. The successful candidate will be responsible for leading and delivering innovation projects for Turkey, overseeing the end-to-end delivery of MEA Business Unit-led innovation and Maintenance projects.The ideal candidate will have 5 years...


  • Fatih, Istanbul, Turkey Peak Full time

    Peak provides a dynamic environment where new graduates can excel. We're looking for individuals who are passionate about crafting engaging user experiences and driving business growth.As a member of our team, you will collaborate with software engineers, artists, and cross-functional teams to design, build, and launch our products.Main...


  • Fatih, Istanbul, Turkey Insider Full time

    Job OverviewThe Technical Support Specialist will be part of the Customer Success Team, working closely with the Customer Success Managers to ensure a seamless experience for our partners.This role involves troubleshooting technical issues, finding resolutions for partner requests, reviewing partner queries, and finding creative solutions that streamline...


  • Fatih, Istanbul, Turkey Sephora USA, Inc Full time

    Sephaor USA, Inc is a global leader in the beauty industry, offering a unique retail experience for passionate clients and innovative beauty brands. At Sephora, we stand together and strive for something more. Our excellence, innovation, and entrepreneurial spirit have made us the world's leading beauty retailer.We are seeking a talented Axe & Communities...

  • Experience Expert

    6 days ago


    Fatih, Istanbul, Turkey Digiturk Full time

    Digiturk is a leading broadcasting platform in Turkey, and we are looking for a talented individual to join our team as a Customer Experience Specialist.As a Customer Experience Specialist, you will play a crucial role in shaping our customers' experience by creating a positive and engaging interaction across multiple touchpoints.Responsibilities...


  • Fatih, Istanbul, Turkey KitUP Full time

    Welcome to Ouro Media, a remote-first mobile app studio where innovation meets impact. As a Remote Innovation Lead, you'll have the freedom to work from anywhere while collaborating with a team of innovators who are shaping the future of mobile apps.What We OfferWe provide competitive compensation packages, comprehensive health coverage, and access to top...


  • Fatih, Istanbul, Turkey Enuygun AS Full time

    Enuygun AS is seeking an experienced Customer Experience Management Director to lead our Lifecycle Marketing team and develop customer-centric strategies.Key AccountabilitiesDevelop and execute comprehensive CRM strategies to improve customer engagement, retention, and reactivation.Design and implement customer journeys, ensuring seamless experiences across...


  • Fatih, Istanbul, Turkey TalentWay Consultancy Full time

    We're partnering with a global company dedicated to helping employees of various companies and institutions embrace an active and healthy lifestyleWe are actively seeking a dynamic Customer Experience Director for their teams in İstanbul. Joining forces with a global company, you'll play a pivotal role in expanding our footprint and solidifying our position...


  • Fatih, Istanbul, Turkey BARN arch. Full time

    BARN arch is a dynamic architecture firm seeking an experienced Senior Architect to lead our design team.About the RoleWe are looking for a highly skilled professional with a minimum of 5 years experience in design and project management offices.Key ResponsibilitiesTo develop and implement innovative design solutions that meet the needs of our clients.To...


  • Fatih, Istanbul, Turkey Vodafone Group Full time

    About the RoleWe are seeking a skilled Digital Customer Success Lead to join our team at Vodafone Group. As a key member of our customer success team, you will be responsible for driving client retention and growth through effective relationship management, strategic planning, and innovative solutions.Key ResponsibilitiesServe as the primary point of contact...