Customer Experience Expert

2 days ago


Fatih, Istanbul, Turkey Insider Full time

Job Overview

The Technical Support Specialist will be part of the Customer Success Team, working closely with the Customer Success Managers to ensure a seamless experience for our partners.

This role involves troubleshooting technical issues, finding resolutions for partner requests, reviewing partner queries, and finding creative solutions that streamline their requirements.

The ideal candidate will have a Bachelor's Degree in Business, Communication, Programming, or Engineering related fields, and 1+ years of experience in supporting a software product, ideally in SaaS or experience in MIS or Software Development teams.

The successful candidate will also possess fluency in written and verbal English, and Turkish is a plus.

Key Responsibilities

  • Provide timely responses and follow up systematically to meet important SLAs like response time and the lead time for issue resolutions.
  • Troubleshoot technical issues, find resolutions for partner requests, review partner queries, and find creative solutions that streamline their requirements.
  • Work in coordination with the Customer Success Managers and be primarily responsible for supporting seamless experience for our partners.
  • Become an excellent communicator while mastering problem-solving skills.


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