Customer Experience Advocate

2 days ago


Fatih, Istanbul, Turkey Insider Full time

We are Insider, a B2B SaaS company driving growth for clients worldwide.

Our AI-native platform connects data across channels, predicts future behavior with AI, and individualizes experiences from a single platform.

We've unlocked unicorn status following our Series D round. We're backed by top-notch investors, including Sequoia Capital, QIA, Riverwood, and Endeavor Catalyst, and trusted by 1200+ brands.

As a Technical Support Specialist, you'll play a crucial role in the Customer Success Team, owning technical relationships with partners using our products and services.

You'll become an excellent communicator while mastering problem-solving skills, working in coordination with Customer Success Managers to support seamless experiences for partners.

We want you to join us if you have a Bachelor's Degree in Business, Communication, Programming, or Engineering related fields, and 1+ years of experience supporting a software product.

You should be fluent in written and verbal English and Turkish, have a high sense of responsibility and accountability, and be able to provide timely responses and follow up systematically.



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