Customer Experience Director

1 day ago


Fatih, Istanbul, Turkey Genesys Cloud Services, Inc. Full time

Transform Customer Experience (CX) with Genesys Cloud Services, Inc.

We are a leading global software company with a mission to empower organizations to create exceptional experiences for their customers and employees.

Our team consists of over 6,000 people across more than 100 countries who share our passion for innovation and collaboration.

About the Role:

As an Account Executive in Turkey, you will play a vital role in driving revenue growth by acquiring new business and collaborating with regional sales teams.

Key Responsibilities:

  1. Drive Revenue: Identify customer needs, connect them with Genesys solutions, and close sales.
  2. Teamwork: Work with partners, peers, and colleagues to enhance sales capabilities.
  3. New Leads: Develop new opportunities with support from Marketing.
  4. Trusted Relationships: Build strong relationships within prospect and customer accounts.
  5. Innovation: Bring new ideas to the team and customers.
  6. Customer Success: Help partners and customers maximize their ROI with Genesys.

Qualifications:

  1. CX Professional: Strong commitment to delivering exceptional customer experiences.
  2. Sales Expertise: 3+ years of B2B SaaS/Cloud Sales experience with proven success.
  3. Communication Skills: Excellent written and verbal skills in Turkish and English.
  4. Collaborative Mindset: Can-do attitude and strong collaboration skills.
  5. Inclusive Culture: Commitment to a diverse and inclusive workplace.
  6. Proven record of meeting/exceeding sales goals.
  7. Experience in complex, consultative sales.
  8. Effective communication with all levels within partner/customer organizations.

Why Join Genesys?

  1. Inclusive Work Environment: We celebrate diversity and promote a collaborative atmosphere.
  2. Career Advancement Opportunities: Chance to grow professionally and develop your skills.
  3. Competitive Rewards: Attractive benefits, wellness programs, remote work options, and a supportive team environment.


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