Customer Experience Architect

2 days ago


Fatih, Istanbul, Turkey Lifemote Full time

We are seeking a highly motivated Customer Success Manager to join our team at Lifemote. As a key member of our Customer Success organization, you will be responsible for driving customer satisfaction and growth across Europe.

About the Position
  • A bachelor's degree in a relevant field (e.g., computer science, engineering)
  • 2-3 years of experience in customer success, product management, or technical account management
  • Strong technical skills in Wi-Fi, cloud computing, and APIs or willingness to learn
  • Excellent communication and problem-solving skills, with the ability to work effectively in a fast-paced environment
  • Ability to prioritize tasks and manage multiple projects simultaneously
  • Passion for delivering exceptional customer experiences and contributing to a dynamic company culture
Responsibilities
  • Develop and execute customer engagement plans to drive satisfaction and loyalty
  • Collaborate with cross-functional teams to resolve customer issues and improve product functionality
  • Monitor customer feedback and sentiment to inform strategic decisions
  • Provide regular updates and insights to senior leadership
  • Identify areas for process improvement and develop solutions to enhance efficiency
  • Develop and maintain relationships with key stakeholders, including customers and internal teams


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