Customer Experience Advocate

2 days ago


Fatih, Istanbul, Turkey Insider Full time

About Us

Insider is a pioneering B2B SaaS company that helps businesses drive growth through customer experience and marketing. We connect data across channels, predict future behavior with AI, and individualize experiences from a single platform.

We are committed to scaling our impact across 27+ countries through corporate social responsibility initiatives. Our team of exceptional talent moves fast and agile, creates cutting-edge products, and focuses on making a positive impact.

Job Responsibilities:

  • You will be part of the Customer Success Team responsible for technical relationships with partners using our products and services.
  • You will excel in problem-solving and communication skills while working closely with Customer Success Managers.
  • You will identify and resolve technical issues, implement solutions for partner requirements, and analyze partner queries to improve their experience.
  • You will collaborate with the team to develop innovative products that meet partner needs.
  • You will ensure timely responses and adhere to important SLAs.


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