
Academic Customer Advocate
3 days ago
Are you ready to redefine education with us? As a Customer Care Manager at GoStudent GmbH, you'll be instrumental in crafting unforgettable customer experiences.
Your Core Responsibilities
- Deliver top-notch support through various channels, ensuring seamless customer interactions.
- Offer expert guidance on technical matters, collaborating closely with the Customer Care team.
- Efficiently process emails, issue invoices, and maintain exceptional customer service standards.
- Act as the liaison between the Customer Success Department and our tutors.
- Craft and coordinate tutoring sessions, guaranteeing optimal results and customer satisfaction.
What We Offer
- Dynamic work environment with flexible arrangements and Meeting Free Fridays.
- Endless opportunities for growth and professional development.
- Regular team events and social gatherings promoting unity and fun.
- Employee Resource Groups allowing employees to drive positive change.
- Robust employee support, including a music room, sleeping pods, gym, gaming room, and complimentary refreshments.
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