Technical Support Consultant

2 days ago


Fatih, Istanbul, Turkey Insider Full time
About Us

We are Insider, a cutting-edge B2B SaaS company driving growth for our clients worldwide. Our innovative AI-native platform connects data across channels, predicts future behavior with AI, and individualizes experiences from a single platform.

We've achieved significant milestones, including $500M Series E funding led by General Atlantic, and have been recognized as a leader in The Forrester Wave for Cross-Channel Campaign Management 2021, and Leader in the IDC MarketScape: Worldwide Omnichannel Marketing Platforms for B2C Enterprises 2023 Assessment.

Our mission is to empower businesses to deliver unique customer experiences, drive profitable growth, and unleash peak productivity and efficiency.

About the Role

  • You will play a crucial role in our Customer Success Team, owning technical relationships with partners using our products and services.
  • You will master problem-solving skills, become an excellent communicator, and work in coordination with Customer Success Managers to ensure seamless experiences for partners.
  • You will troubleshoot technical issues, find creative solutions, and contribute to building innovative products by advocating for partners and sharing feedback with the Product team.
  • You will meet important SLAs like response time and lead time for issue resolutions.


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