Sales Applications Support Consultant

2 days ago


Fatih, Istanbul, Turkey Perfetti Van Melle Full time

Get AI-powered advice on this job and more exclusive features.

Commercial Human Resources Specialist at Perfetti Van Melle

Perfetti Van Melle is one of the world's largest manufacturers and distributors of confectionery and chewing gum. We create imaginative products and brands that are enjoyed in over 150 countries, including brands such as Vivident, Mentos, and Chupa Chups, operating in the Food / Fast Consumption sector.

We are now looking for a Sales Applications Support Consultant to join our IT Team to provide exceptional technical support for our software applications. The role will report to the Site IT Lead and play a key role for users experiencing technical issues, ensuring that problems are resolved efficiently and effectively.

Main Responsibilities

  • Work with key stakeholders (Sales, Marketing, IT, Finance, and Supply Chain) to identify automation opportunities.
  • Define business processes and implement automated workflows to enhance efficiency.
  • Ensure compliance with IT governance and security policies.
  • Manage Change Requests (CRs) and incidents, track post-rollout performance.
  • Deliver user training and adoption programs for automation tools.
  • Drive the adoption of AI-powered SFA solutions, including image recognition for perfect store execution, route optimization, and AI-driven sales recommendations.
  • Implement predictive analytics for sales forecasting and territory management.
  • Leverage machine learning algorithms to enhance customer segmentation and trade promotion effectiveness.
  • Integrate Conversational AI (Chatbots, Voice Assistants) for field sales support.
  • Work on solutions to automate claim management systems and incentive tracking.
  • Collaborate with third-party vendors and technology partners to select, customize, and implement sales automation technologies.
  • Ensure seamless integration between SFA applications, DMS, and enterprise systems (ERP, CRM, BI Tools).
  • Ensure data accuracy and leverage real-time dashboards for actionable insights.
  • Track and analyse the ROI of CRs and new Sales solution investment.

The Ideal Candidate Should Have

  • Bachelor's or Master's degree in Computer Science, IT, Business Administration, or related fields.
  • 8+ years of experience in Sales Technology, IT Project Management, or Digital Transformation in the FMCG sector.
  • Expertise in AI-enabled SFA platforms, Secondary Sales Management, and Perfect Store Execution.
  • Strong knowledge of cloud-based sales automation solutions (SAP S/4 HANA, SFA Image processing solutions, or similar tools).
  • Experience with Machine Learning, Image Recognition, and AI-driven analytics for sales processes.
  • Proven track record of managing & supporting large-scale digital transformation projects.
  • Strong analytical and problem-solving skills to drive data-driven decision-making.
  • Ability to work with cross-functional teams and influence stakeholders at all levels.
  • Excellent communication and vendor negotiation skills.
  • Certifications in Project Management (PMP, PRINCE2), AI & ML, or knowledge of Cloud Platforms.
  • Experience in AI-powered chatbots, sales forecasting models, or trade promotion optimisation tools.

WE OFFER

At Perfetti Van Melle, we have a core value of Care for Our People, and we are proud to offer benefit programs that support our team members' goals and well-being. Join the Sweet Life by applying today

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Information Technology

Industries

Food and Beverage Services

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