Customer Experience Lead

12 hours ago


Fatih, Istanbul, Turkey GoStudent GmbH Full time

At GoStudent GmbH, we're shaping the future of education by providing exceptional customer experiences. As a Customer Care Manager, you'll play a pivotal role in ensuring every student receives the support they need to excel.

Your Mission

  • You will be the first point of contact for general customer enquiries, supporting them through telephone calls, WhatsApp messages, and emails.
  • Advise GoStudent customers on phone and technical issues, while working together with the Customer Care team to find customer-friendly solutions.
  • Process emails, issue invoices, and help customers via live chat.
  • You will work closely with the Customer Success Department and our tutors as the interface between them.
  • Organize tutoring sessions, ensuring they run smoothly and meet customer expectations.

What You'll Bring

  • A completed prior commercial training and proficiency in Turkish language.
  • An extroverted personality, natural communication skills, and the ability to empathize with customers.
  • Strong organizational talents, including structuring tasks, seeing the bigger picture, and maintaining a cool head under pressure.
  • A hands-on mentality, high degree of initiative, responsibility, and quick learning of new tasks and multitasking capabilities.

Our Approach to Your Growth

  • We offer flexible & focused working, with 2-3 flexible days per week and a Meeting Free Friday for undisturbed productivity.
  • Career development paths and the Spark Growth & Development program, providing access to LinkedIn Learning courses, mentorship, and monthly learning sessions.
  • Regular team and office events to foster team spirit and celebrate milestones.
  • The opportunity to get involved in Employee Resource Groups and stand up for issues that matter to you.
  • All-round support, including an Employee Support Program, music room, sleeping pods, gym, gaming room, and complimentary refreshments.


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