Business Banking Digital Tribe – Customer Journey Expert

3 days ago


Fatih, Istanbul, Turkey ING Türkiye Full time
Business Banking Digital Tribe – Customer Journey Expert

At ING we encourage you to Do Your Thing to do more of what you love. We're on a journey that's centered around our customers, powered by technology and digital environment, driven by smart, determined people. Our customers feel our people are empowering them to stay a step ahead in life and in business. We're proud of that

If you think you are the ideal candidate for our "Digital Tribe Customer Journey Expert" position in our Business Banking Digital Tribe, knowing that you will be responsible for bringing exceptional digital products into life from scratch, adding value to our SME & Mid-Corp customers' innovation and digitalization journey while practicing agile and design thinking methodologies;

What do we offer:
  • 14 days of welcome leave days even in your first year Don't postpone your dreams
  • Flexible working models where you can manage your time and do your thing.
  • Hybrid model where you can choose your flexible days, work remotely every 3rd week of the month, and enjoy summer flexi.
  • Develop yourself with global/local ING Academy opportunities; TrainINGWeek, special certification programs with top universities, various training programs that will help you to empower yourself.
  • Special information sharing environment where you can update & align yourself.
  • Personal growth & challenging work with endless opportunities to realize your ambitions.
  • An informal, dynamic environment with innovative colleagues supporting your endeavors.
  • Share your innovation ideas while discovering PACE methodology.
  • Take part in local and global projects and/or career opportunities.
  • Have fun with various communication activities & celebrations.
  • Explore new hobbies with our social clubs.
  • We care about your health; comprehensive health insurance package for you and your loved ones.
  • Facilities that ease your daily life like hair dresser, gym, coffee places, market etc.

If you think you have the following qualifications:

  • Bachelor's degree (preferably in Industrial Engineering, Economics, Business Administration).
  • 4+ years of experience in product development in technology-driven companies, fin-techs, banks, telco, etc.
  • Good communication and coordination skills, team-work, analytical thinking, highly motivated, multi-task and result-oriented personality.
  • Strong quantitative, analytical, and problem-solving skills.
  • Ability to coordinate multiple initiatives simultaneously in an ever-changing environment.
  • A learner mindset with willingness to try new approaches, innovate, and improve.
  • Open-minded with perfect knowledge of new technologies.
  • Good command of MS Office programs.
  • Good command of written and verbal English and Turkish.

If you think you may take charge of the following responsibilities:

  • Drive cross-functional digital projects working directly with designers and developers to conceptualize, build, test and realize products.
  • Identify and analyze needs for new digital products and processes.
  • Follow key emerging digital technologies, channels, trends and best practices.
  • Understand customer expectations and translate customer needs into digital products and solutions.
  • Improve existing digital products and processes.
  • Communicate and coordinate projects with related business lines and IT teams.

If you want to do your thing and explore life while working, don't miss this opportunity

Candidates are expected not to share any sensitive personal data.

Seniority level

Associate

Employment type

Full-time

Job function

Marketing, Strategy/Planning, and Customer Service

Industries

Banking

#J-18808-Ljbffr

  • Fatih, Istanbul, Turkey ING Türkiye Full time

    Business Banking Digital Tribe – Customer Journey ExpertAt ING we encourage you to Do Your Thing to do more of what you love. We're on a journey that's centered around our customers, powered by technology and digital environment, driven by smart, determined people. Our customers feel our people are empowering them to stay a step ahead in life and in...


  • Fatih, Istanbul, Turkey ING Türkiye Full time

    About the RoleThis is an exciting opportunity to join ING Türkiye's Business Banking Digital Tribe as a Customer Journey Expert. You will be responsible for bringing exceptional digital products into life from scratch, adding value to our SME & Mid-Corp customers' innovation and digitalization journey while practicing agile and design thinking...


  • Fatih, Istanbul, Turkey ING Türkiye Full time

    Job OverviewWe are seeking a highly motivated and experienced professional to join our Business Banking Digital Tribe as a Customer Journey Expert. As a key member of our team, you will be responsible for driving cross-functional digital projects, working directly with designers and developers to conceptualize, build, test and realize products that meet the...


  • Fatih, Istanbul, Turkey ING Türkiye Full time

    Your RoleYou'll be part of our Business Banking Digital Tribe, responsible for conceptualizing, building, testing, and realizing digital products from scratch. Your goal is to add value to our SME & Mid-Corp customers' innovation and digitalization journeys while practicing agile and design thinking methodologies.

  • Digital Banking

    1 week ago


    Fatih, Istanbul, Turkey TEB Full time

    Digital Banking (Retail) Service and Product DesignerMinimum Qualifications:At least a bachelor's degree from the faculty of Business, Economics or Engineering of a reputable university.Minimum 5 years experience in the banking sector and willing to pursue a banking career.Minimum 5 years for the title of Manager; Minimum 2 years of experience in the related...


  • Fatih, Istanbul, Turkey ING Hubs Türkiye Full time

    About ING HubsFostering Efficiency and Digitalization Across INGING Hubs Turkiye seeks data experts, developers, and professionals to join our Istanbul office. We are looking for a highly organized and proactive Support Specialist to assist the Tribe Lead of ING Analytics COO.This role is based in our Türkiye Hub and involves working within a dynamic,...


  • Fatih, Istanbul, Turkey ING Hubs Türkiye Full time

    About Our TeamOur team is dedicated to fostering efficiency and digitalization across ING. We are currently seeking a Support Specialist to assist the Tribe Lead of ING Analytics COO in our Istanbul office.Key Responsibilities:Time Management: Manage your time effectively to prioritize tasks and meet deadlines.Conflict Resolution: Resolve conflicts and...


  • Fatih, Istanbul, Turkey Vodafone Group Full time

    We are seeking a Customer Experience Innovation Lead to join our high-performing team at Vodafone Turkey.Key ResponsibilitiesE2E journey design of new products to be launched, ensuring compatibility to Vodafone Group's digital first proposition checklist of products & services & journeys delivered within tribes with applying CX checklist.Actively listening...


  • Fatih, Istanbul, Turkey ColendiBank Full time

    Customer Support Channel Experience ManagerAbout UsWe are ColendiBank, a digital-native deposit bank that aims to revolutionize the banking sector with our AI-first approach. Our mission is to become a leader in Turkey's digital banking landscape and a global digital bank originating from Turkey.We are seeking a Customer Support Center Channel Experience...

  • Digital Banking

    4 days ago


    Fatih, Istanbul, Turkey Garantiteknoloji Full time

    Join to apply for the Digital Banking / Business Analyst role at Garanti BBVA Teknoloji.If you have a passion for technology as we do and want to be part of a great team that leads innovation in Fintech, join us.Who We Are?We are a leading technology company that provides technology infrastructure, software development, big data and data analytics, internet...


  • Fatih, Istanbul, Turkey Tribe Builders, Inc Full time

    Who We Are:At Tribe Wellness Sales, Inc., we teach our Protocol Review Specialists how to ethically sell health and wellness products to help our customers live a healthy and fulfilling life.We are currently seeking independent Protocol Review Specialists to attend our Protocol Review Appointments with the goal of generating sales of health and wellness...

  • Digital Banking

    2 weeks ago


    Fatih, Istanbul, Turkey Garantiteknoloji Full time

    Join to apply for the Digital Banking / Software Engineer role at Garanti BBVA Teknoloji.If you have passion for technology as we do and want to be part of a great team which leads innovation in Fintech, join us.Who We Are?We Create World Class Financial IT ServicesWe are a leading technology company which provides technology infrastructure, software...

  • Model Ethics

    3 days ago


    Fatih, Istanbul, Turkey ING Hubs Türkiye Full time

    Direct message the job poster from ING Hubs TürkiyeFollowing ING's strategic ambition to deliver a superior experience to its customers worldwide, the hubs network contributes to fostering efficiency and digitalization across ING. Providing concentrated expertise along with scalable and sustainable solutions, the hubs focus on straight-through processing,...


  • Fatih, Istanbul, Turkey ColendiBank Full time

    As a UI Design Expert for Retail Banking Platforms, you will play a critical role in shaping the user experience of our digital banking products.About the RoleWe are seeking a highly skilled UI designer to join our team at ColendiBank.In this role, you will be responsible for designing and implementing UI elements for our retail banking platforms, working...


  • Fatih, Istanbul, Turkey DefineX Consulting Inc. Full time

    Job DescriptionAbout DefineX Consulting Inc.We are a team of experts who strive to accelerate digital transformation and liberate the business world through technology. We aim to define 'the next' globally, and we're looking for talented individuals to join us in this journey.The Role:As a Technology Consulting Principal, you will be at the forefront of...


  • Fatih, Istanbul, Turkey Odeabank Full time

    Job Title: Banking Operations Analytics ExpertWe are seeking a highly experienced Banking Operations Analytics Expert to join our team at Odeabank. This role will be responsible for developing and implementing advanced analytics solutions to optimize banking operations.The ideal candidate will have extensive experience in banking operations, data modeling,...


  • Fatih, Istanbul, Turkey Garantiteknoloji Full time

    About UsAt Garanti BBVA Technology, we are shaping the technologies of the future as a leading technology company that provides various services to Garanti BBVA branded institutions. We believe in innovation and strive to lead it in the fintech industry.The RoleWe are looking for an experienced Business Analyst to join our Digital Banking team. The ideal...


  • Fatih, Istanbul, Turkey ING Türkiye Full time

    We're on a journey to empower our customers, powered by technology and innovation. As a Business Banking Lending Assistant Vice President / Specialist, you'll be part of our mission to drive customer success.Key Responsibilities:Coordinating with multiple stakeholders to manage credit approval and lending product execution processes.Maintaining accurate...

  • Sales Associate

    3 days ago


    Fatih, Istanbul, Turkey Tribe Builders, Inc Full time

    Becoming Part of Our TeamAt Tribe Builders, Inc., we value professionalism, integrity, and a results-driven approach. We offer a supportive environment that fosters growth and development, as well as competitive compensation packages and benefits.If you're a driven individual who shares our passion for empowering others to live healthier lives, please...


  • Fatih, Istanbul, Turkey ColendiBank Full time

    We are looking for a Digital Banking User Interface Specialist to join our team at ColendiBank.About the RoleThis is an exciting opportunity for a talented designer to take their skills to the next level in the rapidly growing field of digital banking.In this role, you will be responsible for designing and implementing UI elements for our digital banking...