Global Customer Experience Manager

2 days ago


Fatih, Istanbul, Turkey Colgate Full time
Job Overview

We are seeking a skilled Global Customer Experience Manager to join our team. As a key member of our organization, you will be responsible for developing and maintaining strong relationships with our clients.

The ideal candidate will have a strong background in customer service and experience working with multinational clients. You will be responsible for ensuring that our clients receive the highest level of service and support.

Key Responsibilities
  1. Develop and Maintain Relationships: Build and maintain strong relationships with internal and external customers through effective communication and collaboration.
  2. Resolve Issues: Work with cross-functional teams to resolve on-time delivery, returns, and claim issues in a timely and efficient manner.
  3. Drive Continuous Improvement: Identify opportunities for improvement and implement changes to increase customer satisfaction and reduce costs.

Requirements

  • Bachelor's Degree in Business Administration or related field
  • Minimum 8 years of customer service experience at a multinational FMCG company
  • Prior experience in managing a team
  • SAP knowledge is a must
  • Fluent in Turkish and English


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