
Global Customer Experience Manager
2 days ago
We are seeking a skilled Global Customer Experience Manager to join our team. As a key member of our organization, you will be responsible for developing and maintaining strong relationships with our clients.
The ideal candidate will have a strong background in customer service and experience working with multinational clients. You will be responsible for ensuring that our clients receive the highest level of service and support.
Key Responsibilities- Develop and Maintain Relationships: Build and maintain strong relationships with internal and external customers through effective communication and collaboration.
- Resolve Issues: Work with cross-functional teams to resolve on-time delivery, returns, and claim issues in a timely and efficient manner.
- Drive Continuous Improvement: Identify opportunities for improvement and implement changes to increase customer satisfaction and reduce costs.
Requirements
- Bachelor's Degree in Business Administration or related field
- Minimum 8 years of customer service experience at a multinational FMCG company
- Prior experience in managing a team
- SAP knowledge is a must
- Fluent in Turkish and English
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Customer Experience Director
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