
Senior Manager of Customer Experience
3 days ago
We are seeking a Senior Manager of Customer Experience to join our team at Yemeksepeti. As a leader, you will be responsible for driving transformation and automation of manual tasks across Account Management, Account Management Admin, and elevating operational excellence.
Key Responsibilities- Develop and implement standardised operating methods, robust performance frameworks, and optimised tools to achieve strategic business outcomes.
- Leverage Balanced Scorecard metrics to evaluate operational performance and align programs with key organisational priorities.
- Coordinate cross-functional teams to execute initiatives, ensuring seamless communication and alignment across stakeholders.
- Lead, mentor, and inspire a team of Account Management Admins, fostering ownership and accountability across diverse operations and projects.
- Drive transformation and automation of manual tasks to elevate operational excellence across Account Management, Account Management Admin.
- Standardise operating methods, implement robust performance frameworks, and optimise tools to achieve strategic business outcomes.
- Leverage Balanced Scorecard metrics to evaluate operational performance and align programs with key organisational priorities.
- Coordinate cross-functional teams to execute initiatives, ensuring seamless communication and alignment across stakeholders.
- Develop and implement strategies to redefine service excellence, focusing on end-to-end transformation and operational agility.
- Introduce automated scalable solutions to enhance service delivery, ensuring consistency across diverse markets while meeting local requirements.
- Leverage digital tools and advanced analytics to optimise workflows, improve service outcomes, and increase customer satisfaction.
- 10+ years in program/account management, operations, or process optimisation, with at least 3–4 years in a leadership role.
- Proven experience in process design and SOP development, with the ability to standardize and scale workflows.
- Expertise in program management tools, frameworks, and methodologies, with a track record of delivering high-impact initiatives.
- Strong analytical and problem-solving skills, with the ability to use data to inform decision-making and track ROI.
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Customer Experience Manager
6 days ago
Fatih, Istanbul, Turkey Amazon Full timeWhat You'll DoYou will work closely with cross-functional teams to drive business growth and improve customer satisfaction. This role requires a strong understanding of e-commerce and digital marketing principles, as well as excellent analytical and problem-solving skills.ResponsibilitiesStrategic Planning: Develop and implement strategies to improve sales,...
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Customer Experience Designer
6 days ago
Fatih, Istanbul, Turkey Dream Games Full timeJob DescriptionWe are seeking a highly skilled Senior Customer Support Specialist to join our team at Dream Games. In this role, you will be responsible for designing end-to-end customer experiences and working closely with relevant teams to improve user insights.Key Responsibilities:Resolve customer issues via email and chat while tracking and analyzing...
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Customer Support Center Channel Experience Manager
16 hours ago
Fatih, Istanbul, Turkey ColendiBank Full timeCustomer Support Center Channel Experience ManagerAbout UsColendiBank, Türkiye's AI first digital-native deposit bank which has received its operational license from the Banking Regulation and Supervision Agency (BRSA), aims to leverage Colendi's expertise in financial technologies to become a pioneer in Türkiye's technological initiative, a leader in the...
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Customer Experience Director
4 days ago
Fatih, Istanbul, Turkey TalentWay Consultancy Full timeWe're partnering with a global company dedicated to helping employees of various companies and institutions embrace an active and healthy lifestyleWe are actively seeking a dynamic Customer Experience Director for their teams in İstanbul. Joining forces with a global company, you'll play a pivotal role in expanding our footprint and solidifying our position...
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Logistics Manager
2 days ago
Fatih, Istanbul, Turkey Amazon Full timeWe're searching for a talented Logistics Manager to join our team at Amazon. In this role, you will oversee the management of our delivery stations, driving efficiency and excellence in customer satisfaction.About Our TeamWe pride ourselves on being a dynamic and fast-paced environment, where no two days are ever the same. Our goal is to consistently exceed...
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Customer Experience Specialist
3 days ago
Fatih, Istanbul, Turkey Digiturk Full timeARE YOU READY TO MAKE YOUR STORY REAL AT DIGITURK?We are Digiturk, the first digital broadcasting platform in Turkey, have brought a new perspective to television broadcasting in Turkey with the firsts we have pioneered since our establishment in 1999. Keeping up with today's changing viewing experience, Digiturk has started to provide internet services to...
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Customer Experience Analyst
7 days ago
Fatih, Istanbul, Turkey Blueclip Full timeEnhance Customer JourneyWe are seeking a Product Marketing / Customer Insights Manager to join our team at Blueclip. As a key member of our team, you will be responsible for developing and maintaining reporting frameworks to analyze customer behaviors, conducting qualitative research, collaborating with cross-functional teams, and running A/B tests to...
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Supply Chain and Customer Experience Manager
5 days ago
Fatih, Istanbul, Turkey Evonik Full timeKey ResponsibilitiesProvide accurate and timely information to customers regarding orders, shipping, and product availability.Work closely with cross-functional teams to ensure seamless order management and resolution of customer inquiries.Develop and maintain strong relationships with customers to understand their needs and preferences.Analyze customer...
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Customer Experience Advocate
4 days ago
Fatih, Istanbul, Turkey Insider Full timeJob DescriptionAs a Technical Support Specialist, you will play a crucial role in the Customer Success Team that owns technical relationships with our partners using our products and services.You will be responsible for troubleshooting technical issues, finding resolutions for partner requests, reviewing partner queries, and finding creative solutions that...
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Customer Experience Manager
7 days ago
Fatih, Istanbul, Turkey Zegna Full time**Job Description**In this role, you will be responsible for delivering exceptional customer experiences through: Identifying customer needs, offering advice and demonstrating suitable products; building relationships with key customers and ensuring store standards are maintained in order to achieve sales targets and cultivate customer loyalty.You...
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Customer Insights Manager
7 days ago
Fatih, Istanbul, Turkey Blueclip Full timeAs Blueclip we started our journey to bring the most creative minds and the know-how together to deliver great works.About Our SearchWe are looking for a highly analytical and customer-focused Product Marketing / Customer Insights Manager to help our clients understand and optimize their customer journey. Reporting to the COO, you will play a vital role in...
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Customer Complaints Manager
3 days ago
Fatih, Istanbul, Turkey Vodafone Group Full timeRole DescriptionThis Senior Back Office Professional will be responsible for resolving customer complaints from senior management, ensuring 100% customer satisfaction.The ideal candidate will have strong analytical skills and a result-oriented working approach, with high-level communication and negotiation abilities.This role requires adaptability to a...
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Customer Experience Lead
3 days ago
Fatih, Istanbul, Turkey GoStudent GmbH Full timeAt GoStudent GmbH, we're shaping the future of education by providing exceptional customer experiences. As a Customer Care Manager, you'll play a pivotal role in ensuring every student receives the support they need to excel.Your MissionYou will be the first point of contact for general customer enquiries, supporting them through telephone calls, WhatsApp...
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Customer Experience Professional
3 days ago
Fatih, Istanbul, Turkey Digiturk Full timeWe are seeking a highly motivated and analytical individual to join our team as a Customer Experience Specialist. In this role, you will be responsible for creating an effective customer experience reporting structure from all customer-related channels.The ideal candidate will have a strong understanding of customer contact channels such as IVR, call center,...
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Digital Banking Experience Manager
11 hours ago
Fatih, Istanbul, Turkey ColendiBank Full timeCustomer Support Channel Experience ManagerAbout UsWe are ColendiBank, a digital-native deposit bank that aims to revolutionize the banking sector with our AI-first approach. Our mission is to become a leader in Turkey's digital banking landscape and a global digital bank originating from Turkey.We are seeking a Customer Support Center Channel Experience...
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Customer Experience Director
1 week ago
Fatih, Istanbul, Turkey Dataroid, Inc Full timeAbout UsDataroid, Inc is the award-winning digital analytics and customer engagement platform that empowers leading brands to enhance every individual customer experience.We drive innovation by harnessing data to create seamless customer experiences, reshaping the experience of over 100 million users.
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Customer Experience Associate
4 days ago
Fatih, Istanbul, Turkey Novotelnorthbeach Full timeWe are seeking a Customer Experience Associate to join our team at Novotel Wollongong Northbeach. As a Customer Experience Associate, you will play a vital role in ensuring our guests receive exceptional service and have an unforgettable experience.Job ResponsibilitiesYour key responsibilities will include:Providing exceptional customer service and resolving...
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Customer Experience Associate
7 days ago
Fatih, Istanbul, Turkey Novotelnorthbeach Full timeCustomer Experience AssociateThis role is ideal for individuals who thrive in fast-paced environments and are passionate about delivering exceptional customer experiences. As a Customer Experience Associate, you will play a critical role in ensuring that every guest has a memorable and enjoyable experience at Novotel Wollongong Northbeach.Key...
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Senior Customer Support Specialist
6 days ago
Fatih, Istanbul, Turkey Dream Games Full timeWe are looking for a Senior Customer Support Specialist who will support designing end-to-end customer experience and relevant teams according to user insights.At Dream Games, all team members have a genuine chance to contribute to the final product and have an impact on the company. If you want to be a team member of a fast-growing company, you might be the...
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Employee Experience Manager
7 days ago
Fatih, Istanbul, Turkey Vodafone Group Full timeAbout UsVodafone Group is one of the world's largest telecommunications companies, operating in over 30 countries and serving over 400 million customers. We strive to deliver exceptional customer experiences, shape the future of connectivity, and make a positive impact on society.Job SummaryThis is an exciting opportunity to join our HR Services team as a...