Customer Service

3 days ago


Fatih, Istanbul, Turkey Evonik Group. Full time

Customer Service / Supply Chain Representative

Locations: Istanbul

Time Type: Full-time

Posted On: 2 days ago

Job Requisition ID: R37486

70% Customer Service, 30% Supply Chain Responsibilities

RESPONSIBILITIES

  • Provide accurate and timely information to customers before, during, and after a transaction to maintain and improve customer relationships.
  • Work on the customer order process to ensure orders are planned and delivered accurately and efficiently. This includes import, export and transit processes, documentation, sampling and trials, and control of customer terms and conditions.
  • Respond to customer inquiries and forward to other departments as required. Be proactive in analyzing customer activities to identify recurring problems and recommend solutions to improve customer service.
  • Collaborate with head office, internal stakeholders, and customers on order management, sales, purchasing, customer accounts inquiries, and logistics, as required.
  • Ensure accurate and timely reporting of all other relevant sales and customer-related activities.
  • Maintain accurate and up-to-date customer records and ensure accurate data is entered into SAP.
  • Prepare reports for the Business Managers, Head Customer Service / Supply Chain, and Head Office.
  • Provide backup support to absent employees as directed.

REQUIREMENTS

Functional:

  • Knowledge about foreign trade payment conditions such as LC, bank contracts, etc.
  • Computer skills; especially good knowledge in SAP, MS Office (Excel), Outlook.
  • Efficient work and good management of time and workflow.
  • Good knowledge of foreign/internal trade and the economic market.
  • Good knowledge of local trade regulations.
  • Good knowledge about customs (import, export), transit regulations.
  • Bachelor's degree and more than 3 years of job experience in the above-mentioned areas.

Personal:

  • Fluent language skills in Turkish, English, and/or German.
  • Excellent cooperation and communication skills, team worker, problem solver.

Application Instructions

To ensure timely processing of your application and to protect the environment, please apply online through our career portal. As an employer, you can find more information about Evonik at https://careers.evonik.com.

Please send your application to the Talent Acquisition Manager, including your earliest start date and salary expectations. For inquiries or more information, please call Evonik Candidate Support at: +49201 177 4200.

Your Talent Acquisition Manager: Nazli Kaplan

Company: Evonik Ticaret Ltd.

About Us

This is your opportunity to join a thriving global organization that combines cutting-edge science, technology, and engineering with world-class business services to create solutions that answer real-world problems. If you join us, we'll expect you to take ownership of your work, team up with other great minds, and add your name to creations that make a positive difference for generations. As one of the world leaders in specialty chemicals operating in more than 100 countries with over 32,000 employees, we need your diversity of thought to make us better. In return for your passion, initiative, and creativity, you'll enjoy opportunities to improve and to be respected for your contribution.

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