Frontline Customer Support Specialist

1 week ago


Konak, Turkey Glock Full time
Job Description:
  We are looking for a highly organized and detail-oriented administrative assistant to join our customer service team. As a frontline customer support specialist, you will be the first point of contact for our customers and will be responsible for providing exceptional customer service through various communication channels.

Duties and Responsibilities:
  
  • Answer and properly direct all inbound calls.
  • Receive and correctly forward all inbound faxes.
  • Verify Armorer certifications for incoming parts orders.
  • Accurately sort, fax and or mail invoices daily.
  • Accurately charge customer credit card.
  • Look up customer account numbers for inbound orders.
  • Perform other clerical duties, support company management with projects and research requirements, and assist other departments as assigned.

Requirements:
  The ideal candidate will have excellent communication and interpersonal skills, be proficient in data entry and computer software, and possess a strong understanding of general office procedures. Additionally, they should be able to work effectively in a fast-paced environment and demonstrate a positive and professional demeanor.

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