Technical Support Specialist

1 week ago


Konak, Turkey SupportYourApp Full time
Job Description

We are seeking a highly skilled Technical Support Specialist to join our team at SupportYourApp.

  • The ideal candidate will have previous experience in the luxury customer support industry, with fluency in German and English (C1 written and spoken for both languages is a must).
  • The successful candidate will be responsible for providing exceptional customer support via chats and emails, handling inquiries in the global CRM following established processes, and building positive and long-lasting relationships with customers.
Key Responsibilities:
  1. Provide technical assistance and resolve customer issues in a timely and professional manner.
  2. Communicate effectively with customers via various channels, including email and chat.
  3. Maintain accurate records of customer interactions and update the CRM system accordingly.
  4. Collaborate with other teams to ensure seamless delivery of services.
Requirements:
  • Fluency in German and English (C1 written and spoken for both languages is a must).
  • Previous experience in the luxury customer support industry.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and adapt to changing priorities.


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