Order Fulfillment Expert

10 hours ago


Fatih, Istanbul, Turkey Bayer Full time
About Us:

Bayer is a life science company and a global leader in health care and nutrition. Our innovative products support efforts to overcome the major challenges presented by a growing and aging global population. As a Customer Solution Specialist, you will play a key role in delivering our mission 'Health for All, Hunger for None'.

Job Overview:

This role involves managing end-to-end order processing, ensuring accurate and fast customer order fulfillment within the ERP system from all order channels. You will act as the first point of contact with internal and external customers, set and monitor performance metrics, and drive process and technology improvements to exceed customer expectations.

Responsibilities:

The main responsibilities of this role include:

  • Managing country-specific invoicing systems and sales reporting to business units
  • Ensuring accurate and fast customer order processing within ERP from all order channels
  • Driving process and technology improvements to exceed customer expectations
Requirements:

To be successful in this role, you will need:

  • A university degree in engineering or a comparable profession
  • Minimum 3 years' job experience
  • Knowledge of end-to-end O2C processes, including customer returns and credit notes
  • Experience in SAP SD module
Benefits:

Bayer offers a range of benefits, including fair pay, attractive benefits programs, promotion of individual health and well-being, and promotion of work-life balance.



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