
Support Solutions Manager
2 days ago
The ideal candidate will have a minimum of one year of experience in customer service, preferably within an IT company or call center. Proficiency in Turkish as a native language and an advanced level of English is required. Experience in the hospitality or technology sector, particularly with hoteliers, is advantageous.
About Exely- We are a global IT company specializing in online solutions and websites for the hotel industry.
- Our mission is to help hoteliers increase their direct sales and automate operations.
Key Responsibilities:
- Guide hoteliers on navigating the Exely Solutions effectively.
- Offer strong and timely support by addressing hoteliers' queries through calls and emails.
- Manage hoteliers' feedback and escalate it to the relevant department.
- Ensure our solutions are functioning accurately on the hotelier's end and oversee the timely resolution of hoteliers' requests in case of issues.
- Based in Istanbul, Turkey.
- Minimum of one year in customer service, preferably within an IT company or call center.
- Proficient in Turkish as a native language, and advanced level of English.
- Experience in the hospitality or technology sector, particularly with hoteliers, is advantageous.
- Excellent communication skills and willingness to work in a team.
- Analytical mindset with the ability to make data-driven decisions.
- Skills for solving work tasks and optimizing processes.
- Results-oriented approach and ability to work in a dynamic environment.
- Proficient in using CRM and computer software.
- Knowledge of ticket and helpdesk systems would be advantageous.
- Competitive salary based on experience.
- Fully remote work with the possibility to go on business trips.
- Bonuses based on your KPI after 02 months of probation.
- Health insurance, meal card, and necessary work equipment (laptop and headset) provided after the probation period.
- Start-up environment fast-paced and constantly growing, with full support from our established international team.
- You will have a dedicated manager, with onboarding and constant support.
- English Speaking Club with native teachers and colleagues from all over the world.
- Online & Offline camps, workshops, and gatherings.
- Network with international colleagues through the Random Coffee Program.
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