Support Solutions Manager

2 days ago


Fatih, Istanbul, Turkey Exely - Direct Drive for Your Hotel Sales Full time

The ideal candidate will have a minimum of one year of experience in customer service, preferably within an IT company or call center. Proficiency in Turkish as a native language and an advanced level of English is required. Experience in the hospitality or technology sector, particularly with hoteliers, is advantageous.

About Exely
  • We are a global IT company specializing in online solutions and websites for the hotel industry.
  • Our mission is to help hoteliers increase their direct sales and automate operations.

Key Responsibilities:

  • Guide hoteliers on navigating the Exely Solutions effectively.
  • Offer strong and timely support by addressing hoteliers' queries through calls and emails.
  • Manage hoteliers' feedback and escalate it to the relevant department.
  • Ensure our solutions are functioning accurately on the hotelier's end and oversee the timely resolution of hoteliers' requests in case of issues.
Requirements
  • Based in Istanbul, Turkey.
  • Minimum of one year in customer service, preferably within an IT company or call center.
  • Proficient in Turkish as a native language, and advanced level of English.
  • Experience in the hospitality or technology sector, particularly with hoteliers, is advantageous.
  • Excellent communication skills and willingness to work in a team.
  • Analytical mindset with the ability to make data-driven decisions.
  • Skills for solving work tasks and optimizing processes.
  • Results-oriented approach and ability to work in a dynamic environment.
  • Proficient in using CRM and computer software.
  • Knowledge of ticket and helpdesk systems would be advantageous.
Benefits
  • Competitive salary based on experience.
  • Fully remote work with the possibility to go on business trips.
  • Bonuses based on your KPI after 02 months of probation.
  • Health insurance, meal card, and necessary work equipment (laptop and headset) provided after the probation period.
  • Start-up environment fast-paced and constantly growing, with full support from our established international team.
  • You will have a dedicated manager, with onboarding and constant support.
  • English Speaking Club with native teachers and colleagues from all over the world.
  • Online & Offline camps, workshops, and gatherings.
  • Network with international colleagues through the Random Coffee Program.

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