Injection Molding Machine Specialist

2 days ago


Fatih, Istanbul, Turkey YIZUMI Full time
About the Role

At YIZUMI, we are seeking an exceptional Injection Molding Machine Specialist to join our team. As a Technical Service Expert, you will be responsible for providing timely and effective after-sales service support to customers, handling machine quality problems, and managing equipment maintenance parts.

Key Responsibilities
  1. Participate in company-organized training to enhance after-sales service ability and quality.
  2. Deliver high-quality service support in accordance with company norms and requirements.
  3. Handle online and on-site machine quality issues for customers in designated markets.
  4. Manage equipment maintenance parts applications and replacements covering the market of subsidiaries.
  5. Oversee new equipment installation and commissioning in subsidiary markets.
  6. Provide customers with training on operation, maintenance, and basic problem-solving.
  7. Maintain strict adherence to safety precautions during the service process, ensuring personal and equipment safety.
  8. Collaborate with the company's service work arrangements and be willing to travel to other business regions/countries to provide after-sales service support.
  9. Suggest improvements on machine quality during the service process.
  10. Assist colleagues in subsidiary inventory management and spare parts suggestions.
  11. Complete other services assigned by the Technical Services Department at Headquarters.


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