
Advantage and Elite Contracts Specialist
2 days ago
Husky Injection Molding Systems Ltd. is a leading company in developing state-of-the-art technology that uniquely positions us to serve customers who seek differentiation through solutions that provide speed, flexibility, and maximum productivity.
Our success is based on your success. Our ability to keep our customers in the lead is based on building the strongest team possible.
We have a strong foundation built on innovation, close customer relationships, and a unique culture and values. We are dedicated to offering our customers the highest quality products and services and are looking for people with the inspiration and talent to develop with us as we pursue our ambitious growth strategy.
At Husky Technologies TM, our mission is to provide innovative solutions that meet the evolving needs of our customers.
As a member of our team, you will be part of a dynamic and fast-paced environment where you will have the opportunity to make a real impact and contribute to our continued success.
About the Role:
This is an exciting opportunity to join our team as a Customer Success Manager and play a key role in driving customer satisfaction and contract renewal.
You will be responsible for managing Advantage + Elite Contracts from order intake to delivery as well as achieving the key performance indicators of the product.
As a key contact for customers, you will ensure customer satisfaction and contract renewal.
Key Responsibilities:
- Implement and lead the Contract planning process, its implementation and sustainment, responsible to achieve the stated KPI (availability, cycle time, energy consumption, quality, resin usage).
- Work with key cross-functional teams throughout the Organization with the goal of maintaining the Contract commitments on a continuous basis.
- Project manage all activities and services provided within the Contract, ensuring they are done on time, based on a predefined timetable, in an efficient way.
- Ensure all services included in the Contract are well defined, properly documented (in the proper Husky systems), and properly scheduled.
- Manage customer expectations to ensure complete alignment with the Contract objectives and goals.
- Plan and schedule Contract timelines and milestones using the appropriate tools.
- Be responsible for the milestones and deliverables.
- Develop and deliver progress reports, presentations, and other Contract documentation, internally and to the customer.
- Coordinate all activities related to the Contract implementation and ongoing activities.
- Focus on the involvement and awareness of the daily activities and issues related to the Contract. Be the key contact, both internally and with the customer.
- Ensure customer satisfaction with the contract.
- Manage and lead weekly calls with the customer, escalating issues when required and building relationships with customers.
- Schedule upcoming work with Field Service teams.
What We Offer:
- A competitive compensation package.
- Opportunities for growth and advancement.
- Commitment to equal employment opportunity and respect, value, and welcome diversity in our workplace.
- A safe working environment.
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