Luxury Client Relationship Manager
7 days ago
At PRADA, we are seeking a skilled Luxury Client Relationship Manager to strengthen and develop CRM & clienteling initiatives in store. The ideal candidate will support the sales staff by guaranteeing their outreach through interactions and private appointments, while ensuring the development, implementation, and execution of store CRM outreach initiatives.
About Us
Founded in 1913, PRADA is a world leader in the luxury sector, operating in over 45 countries with brands including PRADA, Miu Miu, Church's, and Car Shoe. We value excellence, innovation, and our employees' passion for human relations, sales, and clienteling.
Job Description
The successful candidate will be responsible for:
- Developing and implementing CRM & clienteling strategies across all store teams
- Ensuring adoption and consistent execution of the Group clienteling strategy and culture
- Providing individual feedback to store staff on specific CRM initiatives and updates
- Managing client gifting and customer experiences budget to develop long-lasting relationships
Key Skills and Qualifications
We are looking for a candidate with:
- Passion for human relations, sales, CRM, and clienteling
- Experience in building long-lasting relationships with clients
- Excellent communication and interpersonal skills
- English language proficiency (other languages a plus)
Benefits
As a member of our team, you will enjoy a dynamic and international work environment, opportunities for professional growth, and the chance to work with a talented team of people.
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