
Technical Advisor
4 days ago
About Us
Insider is a B2B SaaS company that's changing the game for customer experiences. Our AI-native platform connects data across channels, predicts future behavior with AI, and individualizes experiences from a single platform.
We're proud to be one of the only woman-founded, women-led B2B SaaS unicorns in the world, having unlocked unicorn status following our Series D round. Our team has created innovative products, focusing on making an impact. If you want to join us on this journey, keep reading.
As a Technical Support Specialist at Insider, you will:
- Join our Customer Success Team, owning technical relationships with partners using our products and services.
- Become an excellent communicator while mastering problem-solving skills.
- Work in coordination with Customer Success Managers and be primarily responsible for supporting a seamless experience for our partners.
- Troubleshoot technical issues, find resolutions for partner requests, review partner queries, and find creative solutions that streamline their requirements.
- Contribute to building innovative products by advocating for partners and sharing their feedback with the Product team.
- Meet important SLAs like response time and the lead time for issue resolutions.
We want you to join us if you:
- Have a Bachelor's Degree in Business, Marketing, Engineering, or related fields.
- Have 1+ years of experience in supporting a technical product, ideally in SaaS.
- Have fluency in written and verbal English.
- Have a high sense of responsibility and accountability.
- Are able to provide timely responses and follow up systematically.
- Are a natural problem solver with a positive attitude and love for helping others succeed.
- Have good debugging/troubleshooting skills.
- Know Javascript or other programming languages (a plus).
While we are leading the way, we are offering you:
- A chance to work in an international, diverse, and inclusive environment.
- 'Tech Talks' with famous and groundbreaking people from the software world.
- To be part of an industry that's shaping the future of customer experiences.
- Access and opportunity to gain a limitless network all over the globe.
- Access to many hard and soft skills training to help you improve and challenge yourself.
- Access to 16,000+ online courses taught by real-world professionals on the LinkedIn Learning platform.
- A space to share your skills through training sessions and workshops if you wish.
- Inclusive Private Health Insurance.
- Smart Work Model side benefits to support food and bill expenses.
- The team activities that are bursting with fun.
- No Dress Code
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