Aftermarket Technical Advisor

21 hours ago


Fatih, Istanbul, Turkey ZF Group Full time

ZF Group Overview

We are a leading provider of mobility and transportation solutions, committed to innovation and excellence. Our Aftermarket division serves customers worldwide, offering a range of products and services designed to enhance vehicle performance and safety.

As a Customer Technical Support Specialist, you will play a critical role in supporting our customers, working closely with sales units and technical departments to resolve technical issues efficiently.

  • Leverage your technical expertise to manage customer technical requests, claims, and questions.
  • Cultivate strong relationships with customers, providing expert guidance and support.
  • Contribute to the development of our products and services, sharing your insights and feedback with our product teams.
  • Enhance your knowledge and skills through ongoing training and professional development opportunities.

About the ideal candidate

  • A degree in engineering or a related field, with a focus on technical customer service and relationship management.
  • At least 4 years of experience in a similar role, with a proven track record of delivering exceptional customer service.
  • Strong analytical and problem-solving skills, with the ability to think critically and creatively.
  • Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues alike.


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