
Aftermarket Technical Advisor
21 hours ago
ZF Group Overview
We are a leading provider of mobility and transportation solutions, committed to innovation and excellence. Our Aftermarket division serves customers worldwide, offering a range of products and services designed to enhance vehicle performance and safety.
As a Customer Technical Support Specialist, you will play a critical role in supporting our customers, working closely with sales units and technical departments to resolve technical issues efficiently.
- Leverage your technical expertise to manage customer technical requests, claims, and questions.
- Cultivate strong relationships with customers, providing expert guidance and support.
- Contribute to the development of our products and services, sharing your insights and feedback with our product teams.
- Enhance your knowledge and skills through ongoing training and professional development opportunities.
About the ideal candidate
- A degree in engineering or a related field, with a focus on technical customer service and relationship management.
- At least 4 years of experience in a similar role, with a proven track record of delivering exceptional customer service.
- Strong analytical and problem-solving skills, with the ability to think critically and creatively.
- Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues alike.
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