Senior Supply Chain Coordinator

1 day ago


Konak, Turkey Tetra Pak Full time

In this role, you will report to the Customer Services & Design Front Office Team Leader TIRCCA. As a Senior Customer Service Representative, you will be responsible for driving excellence in customer service and customer experience.

What You Will Do
  • Ensure timely communication and feedback to customers on all issues affecting or impacting their business from a supply chain perspective;
  • Be responsible for the operational excellence of customer's ordering, design, and shipping process through alignment with back office team;
  • Liaise with internal Key Account teams and other internal stakeholders managing feedback regarding supply chain issues;
  • Customer inventory management to enhance customer experience for your assigned accounts;
  • Drive Customer Experience feedback and results together with customer;
  • Manage Master data to secure correct order management in SAP to ensure correct designs are ordered and delivered;
  • Have constant communication with assigned customers to identify supply chain opportunities and work on a continuous improvement approach towards process improvement opportunities;
  • Participate in continuous improvement teams (World Class Manufacturing);
  • Proactively participate in Key Account teams to ensure customer projects are successful.


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